Most business websites have live chats ready to answer inquiries from customers. However, this tool rarely addresses such concerns properly because of its lack of human intervention, with so many questions left unanswered. Chad Burmeister interviews Eric Kades, Founder of TextChat.com, to discuss how they put the human into their business chat boxes by giving users remote access. He explains how artificial intelligence typically found in chatbots must be utilized in automating processes and filtering which queries require human attention. Eric also looks forward and predicts the possible evolution of websites into conversational interfaces, making them more efficient and engaging hubs of business-related information.

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