Tracy Bond has successfully expanded her practice from three to five clinics while stepping away from day-to-day operations—an achievement that speaks volumes about her leadership. Today, she reveals how implementing a structured bonus program skyrocketed staff productivity, improved retention, and increased profitability.

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In this episode of the Private Practice Owners Club Podcast, Nathan Shields welcomes Tracy Bond, a seasoned private practice owner and head coach at the Private Practice Owners Club.

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Episode Highlights:

• Why Tracy waited two years before introducing bonuses—and how it changed everything.
• The key metrics that determine whether a bonus program is financially viable.
• How to get staff buy-in and avoid resistance when rolling out a new incentive structure.
• The critical mistake most practice owners make when setting bonus amounts.
• How front desk, billing, and clinical staff can all be incentivized effectively.

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Whether you're just starting or looking to refine your incentives, this conversation will help you craft a program that works for your practice.

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Ready to build a practice that runs without you being in the trenches every day?

Visit our Linktree for Coaching Services, our Free KPI Dashboard, and more: https://go.ppoclub.com/linktree-podcasts

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Want to talk about how we can help you with your PT business, or have a question you want to ask? Book a call with Nathan - https://calendly.com/ptoclub/discoverycall

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99.5% of successful owners interviewed on this podcast have at one time or another leveraged a business coach to improve their business. Private Practice Owners Club is coach you need - ppoclub.com