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Jeremy Stephens is taking the service lane on the road.

Jeremy, who started as a technician and climbed up to a leadership position, shares his passion for leading and empowering his team. The conversation takes an interesting turn as they dive into the nuts and bolts of remote automotive servicing. This innovative concept, still new in the industry, is unpacked in detail, discussing the daily operations, challenges in scheduling, and the use of technology in streamlining processes.

The episode doesn't shy away from speculating about the future of automotive servicing. The team discusses over-the-air technological solutions and how customer service experiences are continuously evolving in this sector. Jeremy's narrative is a compelling example of adaptability, innovation, and recognizing opportunities in challenges.

0:00 Intro with Paul J Daly, Kyle Mountsier and Michael Cirillo

3:19 From technician to service director

6:10 Servant leadership 101

11:12 Understanding remote service

15:36 Planning and communication in remote service

20:02 The future of auto service

22:02 Reflections on innovation, leadership, and customer-first service trends.

Jeremy Stephens is the Remote Service Director at Bozard Ford Lincoln.

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