Cleaning issues, last-minute cancellations, and unreliable contractors are some of the biggest threats to STR performance. 

Chris Rule, VP of Customer Experience at Turno, joins the show to explain how top operators are solving these problems—and what’s coming next for the industry.

Chris shares how Turno is helping hosts and property managers eliminate turnover chaos by connecting guest cleanliness reviews directly to cleaners, automating scheduling, and creating real accountability at scale. The conversation dives deep into why turnovers are one of the most stressful (and most overlooked) parts of short-term rental operations, and how better systems lead to better reviews, happier guests, and fewer late-night emergencies.

We also explore Turno’s rapidly expanding ecosystem, including global contractor coverage, cleaner guarantees, faster payouts, tax compliance, and what’s next beyond cleaning—including maintenance and handyman services designed specifically for STR operators.

Whether you’re managing one property or hundreds, this episode breaks down how professional operators are building reliable, scalable systems that protect performance and peace of mind.

Topics covered:

• Why turnovers make or break guest experience
• How guest cleanliness reviews create real cleaner accountability
• Preventing last-minute no-shows and operational emergencies
• Scaling cleaning and maintenance without growing headaches
• Turno’s expansion into maintenance and contractor services
• What STR operators should expect in 2026 and beyond

If you’re serious about running a high-performing short-term rental, this is a must-listen episode.

Get in touch with Chris:

LinkedIn: Chris Rule 

Sign up at Turno here today!

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Episode Sponsored By:
STR Search

STR Search is the industry leading property finder service. They've helped investors acquire over 325+ profitable STRs across the US. If you'd like the data professionals to help you find your next STR, reach out to STRsearch.com