In this episode of The Vacation Rental Show, host Lynell Gordon speaks with Ashley Ching, Founder and CEO of Inhaven, about a comprehensive case study revealing why national hospitality management companies consistently fail and the five key principles that determine success in property management scaling.


What you'll learn:

• The "4 out of 5 drive-by properties" rule that determines operational success and why exceeding 20% problem properties becomes toxic
• How similar demand drivers across portfolio properties enable true economies of scale versus creating operational complexity
• Why managing relationships with 300+ property owners creates decision-making paralysis and resource allocation problems
• The strategic functions that should remain local versus administrative tasks that can be centralized without degrading service quality
• How empowering local hospitality professionals prevents brain drain and maintains service excellence
• Real-world examples from Vacasa, Aimbridge, Resort Quest, and successful companies like Panda Express and Chick-fil-A
  
  

Ashley Ching is Founder and CEO of Inhaven, a hospitality platform dedicated to helping professional vacation rental property managers deliver consistent quality and exceptional guest experiences. With previous experience as Head of Merchandising at The Company Store at The Home Depot, Ashley brings deep retail and hospitality expertise to vacation rental standardization challenges. Inhaven provides three integrated solutions: sourcing high-quality bed, bath, and kitchen essentials; simplifying inventory management and restocking; and promoting quality standards through direct booking platforms. Ashley's extensive research into hospitality management failures spans vacation rental, hotel, and restaurant industries, providing unique insights into scaling challenges across service sectors.

This episode is sponsored by Streamline.
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The Vacation Rental Show is handcrafted by our friends over at: fame.so

Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more.

Check out the three most downloaded episodes:

• Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership
• Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals
• Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty

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