In this episode of The Vacation Rental Show, host Lynell Gordon speaks with Sue Jones, founder and owner of HR4VR and the vacation rental industry's premier HR expert, about transforming property management teams through strategic human resources practices.


What you'll learn:

• Why standardizing systems before scaling is crucial for sustainable growth
• The 20% rule that transforms managers from firefighters to strategic leaders
• How 6,000 hours of "generous" unpaid time off secretly cost one company 3 full-time employees
• The workforce planning strategies needed to prepare teams for 2028 and beyond
• Why the team you have today is the team you'll grow with
• How to shift from rewarding firefighters to building proactive cultures
• The generational workforce challenges facing property managers
• Remote work strategies that boost productivity without sacrificing accountability
• Employee handbook mistakes that create legal vulnerabilities
  
  

Sue Jones brings 30 years of HR experience, including her unique background as a Navy veteran who joined at age 17 as an electronic technician when only 4% of members were women. Her quick decision-making skills, honed in the military, have driven her success in helping property managers navigate complex HR challenges while building scalable, engaged teams.

This episode is sponsored by RevMax.
If you enjoyed this episode, make sure to:

• Subscribe, rate, and review
• Share this episode

The Vacation Rental Show is handcrafted by our friends over at: fame.so

Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more.

Check out the three most downloaded episodes:

• Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership
• Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals
• Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty

Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses.

The Vacation Rental Show reaches thousands of property managers worldwide. We're particularly interested in perspectives on:

• Scaling your vacation rental portfolio
• Optimizing guest experiences
• Revenue management strategies
• Industry trends and market insights

Express your interest in being a guest →

The Vacation Rental Show is handcrafted by our friends over at: fame.so

Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more.

Check out the three most downloaded episodes:

• Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership
• Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals
• Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty

Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses.

The Vacation Rental Show reaches thousands of property managers worldwide. We're particularly interested in perspectives on:

• Scaling your vacation rental portfolio
• Optimizing guest experiences
• Revenue management strategies
• Industry trends and market insights

Express your interest in being a guest →

In this episode of The Vacation Rental Show, host Lynell Gordon speaks with Derreck Kayongo, upcoming keynote speaker at Streamline Summit 2025: Soar and Executive Director of Clean Production Action, about transforming vacation rental properties through sustainable chemistry and environmental responsibility.


What you'll learn:

• Why hotels threw away 800 million bars of soap annually and how one refugee's observation created a global health solution
• The shocking reality of chemical footprints in vacation rental properties and their impact on guest health
• How property managers can reduce environmental liability through safer chemical choices
• The SELF framework (Service, Education, Leadership, Faith) for sustainable business practices
• Why chemical safety certification could become your property's competitive advantage
• How the housekeeping workforce deserves recognition as environmental heroes
• Practical steps for conducting chemical footprint analyses and implementing safer cleaning protocols
• What to expect from Derreck's keynote presentation at Streamline Summit 2025: Soar
  
  

Derreck Kayongo is the upcoming keynote speaker at Streamline Summit 2025: Soar, Executive Director of Clean Production Action, a CNN Hero, and founder of the Global Soap Project. His journey from Ugandan refugee to international changemaker has led him to develop innovative programs bridging business growth with environmental sustainability. With expertise spanning human rights, food security, and economic development, Derreck brings a unique perspective on how hospitality professionals can create positive global impact through local environmental action.

This episode is sponsored by Streamline Summit 2025: Soar.
If you enjoyed this episode, make sure to:

• Subscribe, rate, and review
• Share this episode

Episode Resources:

👉 Apple - https://apple.co/3lYc2gU
👉 Spotify - https://spoti.fi/3InYanV
👉 Fame Host - https://bit.ly/hwg-podcast
👉 iheartradio - https://ihr.fm/3Z8qqlg
👉 RSS - https://feeds.fame.so/the-vacation-rental-show
The Vacation Rental Show is handcrafted by our friends over at: fame.so

Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more.

Check out the three most downloaded episodes:

• Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership
• Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals
• Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty

Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses.

The Vacation Rental Show reaches thousands of property managers worldwide. We're particularly interested in perspectives on:

• Scaling your vacation rental portfolio
• Optimizing guest experiences
• Revenue management strategies
• Industry trends and market insights

Express your interest in being a guest →

In this episode of The Vacation Rental Show, host Lynell Gordon speaks with Karla Saladino, Managing Partner of Mirador Real Estate, about the complex realities of New York City's rental market and the unintended consequences of housing regulations that have created a crisis of vacant inventory amid severe housing shortages.


What you'll learn:

• Why 80,000-100,000 rent-stabilized units sit empty while New York faces a housing crisis
• How 2019 rent regulation changes eliminated renovation incentives and created perverse market dynamics
• The "Good Cause Eviction" law that retroactively changed market-rate apartment economics
• Why developers are fleeing New York due to mid-project regulatory changes
• The "show your work" principle that transforms client relationships and prevents deal renegotiation
• How to build high-volume real estate teams using experienced professionals rather than new agents
  
  

Karla Saladino is Managing Partner of Mirador Real Estate, one of New York's top-performing real estate teams with over 20 agents completing approximately 1,500 transactions annually. With over twenty years of experience and 10,000+ career transactions, Karla has built her reputation as one of Manhattan's most magnetic brokers through expertise in residential and commercial property sales, rentals, and turnaround projects. Her team specializes in reducing vacancy rates, optimizing rent rolls, and helping property owners navigate New York's complex regulatory environment. Karla's unique background includes service in the White House Office of Management and Budget, providing her with insights into policy impacts on real estate markets. Her company serves as both brokerage and marketing firm, helping clients across multiple states with property turnarounds, lease-ups, and portfolio optimization.

This episode is sponsored by iTrip.
If you enjoyed this episode, make sure to:

• Subscribe, rate, and review
• Share this episode

Episode Resources:

👉 Apple - https://apple.co/3lYc2gU
👉 Spotify - https://spoti.fi/3InYanV
👉 Fame Host - https://bit.ly/hwg-podcast
👉 iheartradio - https://ihr.fm/3Z8qqlg
👉 RSS - https://bit.ly/how-we-grow-rss
The Vacation Rental Show is handcrafted by our friends over at: fame.so

Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more.

Check out the three most downloaded episodes:

• Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership
• Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals
• Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty

Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses.

The Vacation Rental Show reaches thousands of property managers worldwide. We're particularly interested in perspectives on:

• Scaling your vacation rental portfolio
• Optimizing guest experiences
• Revenue management strategies
• Industry trends and market insights

Express your interest in being a guest →

In this episode of The Vacation Rental Show, host Lynell Gordon speaks with Ashley Ching, Founder and CEO of Inhaven, about a comprehensive case study revealing why national hospitality management companies consistently fail and the five key principles that determine success in property management scaling.


What you'll learn:

• The "4 out of 5 drive-by properties" rule that determines operational success and why exceeding 20% problem properties becomes toxic
• How similar demand drivers across portfolio properties enable true economies of scale versus creating operational complexity
• Why managing relationships with 300+ property owners creates decision-making paralysis and resource allocation problems
• The strategic functions that should remain local versus administrative tasks that can be centralized without degrading service quality
• How empowering local hospitality professionals prevents brain drain and maintains service excellence
• Real-world examples from Vacasa, Aimbridge, Resort Quest, and successful companies like Panda Express and Chick-fil-A
  
  

Ashley Ching is Founder and CEO of Inhaven, a hospitality platform dedicated to helping professional vacation rental property managers deliver consistent quality and exceptional guest experiences. With previous experience as Head of Merchandising at The Company Store at The Home Depot, Ashley brings deep retail and hospitality expertise to vacation rental standardization challenges. Inhaven provides three integrated solutions: sourcing high-quality bed, bath, and kitchen essentials; simplifying inventory management and restocking; and promoting quality standards through direct booking platforms. Ashley's extensive research into hospitality management failures spans vacation rental, hotel, and restaurant industries, providing unique insights into scaling challenges across service sectors.

This episode is sponsored by Streamline.
If you enjoyed this episode, make sure to:

• Subscribe, rate, and review
• Share this episode

Episode Resources:
👉 Apple - https://apple.co/3lYc2gU
👉 Spotify - https://spoti.fi/3InYanV
👉 Fame Host - https://bit.ly/hwg-podcast
👉 iheartradio - https://ihr.fm/3Z8qqlg
👉 RSS - https://bit.ly/how-we-grow-rss


The Vacation Rental Show is handcrafted by our friends over at: fame.so

Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more.

Check out the three most downloaded episodes:

• Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership
• Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals
• Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty

Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses.

The Vacation Rental Show reaches thousands of property managers worldwide. We're particularly interested in perspectives on:

• Scaling your vacation rental portfolio
• Optimizing guest experiences
• Revenue management strategies
• Industry trends and market insights

Express your interest in being a guest →

In this episode of The Vacation Rental Show, host Lynell Gordon speaks with Annie Holcombe, Director of Technical Supply Partnerships at NextPax, about building sustainable property management businesses through strategic business development and mindful technology selection.


What you'll learn:

• Why every team member should be trained in business development fundamentals to handle owner inquiries professionally
• The difference between mindful distribution and reactive channel selection based on competitor actions
• How to challenge the "90% direct booking" mythology when occupancy rates reveal growth opportunities
• The role of authenticity and core values in building sustainable competitive advantages
• Mentorship strategies for new property managers entering an industry without standardized training programs
  
  

Annie Holcombe is Director of Technical Supply Partnerships at NextPax, a global leader in travel technology, where she drives innovation in market expansion and channel management solutions. With extensive experience in hospitality spanning hotel management and vacation rentals, Annie co-hosts one of the industry's most popular podcasts and serves as a sought-after advisor on business development and distribution strategies. Her background includes years of hands-on property management experience, providing practical insights into the operational challenges facing vacation rental operators. Annie's expertise bridges technology solutions and hospitality fundamentals, making her a trusted voice on industry best practices and strategic growth approaches.

This episode is sponsored by Bluetent.
If you enjoyed this episode, make sure to:

• Subscribe, rate, and review
• Share this episode

Episode Resources:
👉 Apple - https://apple.co/3lYc2gU
👉 Spotify - https://spoti.fi/3InYanV
👉 Fame Host - https://bit.ly/hwg-podcast
👉 iheartradio - https://ihr.fm/3Z8qqlg
👉 RSS - https://bit.ly/how-we-grow-rss
The Vacation Rental Show is handcrafted by our friends over at: fame.so

Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more.

Check out the three most downloaded episodes:

• Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership
• Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals
• Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty

Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses.

The Vacation Rental Show reaches thousands of property managers worldwide. We're particularly interested in perspectives on:

• Scaling your vacation rental portfolio
• Optimizing guest experiences
• Revenue management strategies
• Industry trends and market insights

Express your interest in being a guest →

In this episode of The Vacation Rental Show, host Lynell Gordon speaks with Mark Lumpkin, Sales Director at STR Cribs, about creating standout guest experiences in today's evolved vacation rental market where basic accommodations no longer generate premium returns.


What you'll learn:

• The "heads and beds" strategy: how to legally convert garages and dining rooms into profitable bedrooms that double guest capacity and revenue
• Why investing in quality, hospitality-grade amenities saves thousands compared to repeatedly replacing cheap alternatives that break seasonally
• How to create themed properties (Dallas Cowboys, Taylor Swift, Star Wars) that eliminate direct competition and set their own rates
• The critical importance of proper permitting and licensed contractor work to protect investments and avoid liability issues
• Why property owners who don't reinvest are losing 10% revenue annually while competitors raise their standards
• The hands-on approach new investors should take: personally cleaning, managing, and staying in properties to understand guest experiences
• How to balance luxury amenities with practical durability based on market demographics and environmental factors
• Why focusing on fewer, exceptional properties outperforms managing large portfolios of average-quality rentals
• Market-specific amenity strategies: couples retreats in Tennessee vs. family properties in Orlando require different approaches
• How 50-60% repeat and referral business demonstrates the success of quality-focused investment strategies
  
  

Mark Lumpkin is the Sales Director at STR Cribs and cohost of the STR Investing Podcast, bringing over a decade of experience in the vacation rental industry. As part of a licensed general contracting company, Mark specializes in transforming ordinary properties into highly profitable short-term rentals through strategic space conversion and amenity selection. His expertise spans themed property design, legal bedroom additions, and quality amenity curation that maximizes guest satisfaction and revenue generation. Mark's approach focuses on creating unique, competition-free properties that attract guests seeking experiences rather than just accommodations, proving that strategic investment and proper execution drive sustainable success in today's competitive STR market.

This episode is sponsored by Bluetent.
If you enjoyed this episode, make sure to:

• Subscribe, rate, and review
• Share this episode

Episode Resources:
👉 Apple - https://apple.co/3lYc2gU
👉 Spotify - https://spoti.fi/3InYanV
👉 Fame Host - https://bit.ly/hwg-podcast
👉 iheartradio - https://ihr.fm/3Z8qqlg
👉 RSS - https://bit.ly/how-we-grow-rss


The Vacation Rental Show is handcrafted by our friends over at: fame.so

Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more.

Check out the three most downloaded episodes:

• Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership
• Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals
• Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty

Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses.

The Vacation Rental Show reaches thousands of property managers worldwide. We're particularly interested in perspectives on:

• Scaling your vacation rental portfolio
• Optimizing guest experiences
• Revenue management strategies
• Industry trends and market insights

Express your interest in being a guest →

In this compilation episode of The Vacation Rental Show, host Lynell Gordon examines the critical lessons that industry veterans wish they had learned earlier in their careers, featuring insights from leaders who built successful businesses through both triumphs and costly mistakes.


What you'll learn:

• Jonathan Fonvielle's homeowner selection matrix: why the right homeowner with the wrong house beats the wrong homeowner with the right house every time
• How to identify green flags versus red flags in potential homeowner partnerships before operational problems emerge
• Scott Leggat's advocacy imperative: why regulatory protection must be built into business strategy before threats appear in your market
• The timeline reality of regulatory battles and why reactive advocacy almost always fails to prevent damaging restrictions
• Adam Knight's scaling wisdom: how rapid growth without focus and systems creates operational chaos that undermines long-term success
• The importance of targeted market positioning versus trying to serve everyone and connecting with no one
• Why saying no to revenue-generating opportunities often protects profitability and operational sanity better than growth-at-all-costs strategies
• How community collaboration beats competition thinking for sustainable business development
  
  

The episode features Jonathan Fonvielle, a veteran vacation rental operator who built a powerhouse family business; Scott Leggat, Director of Government Advocacy at Inhabit and industry advocate; and Adam Knight, a seasoned hospitality professional who transitioned from hotels to short-term rentals. Together, they provide a candid examination of the missteps, oversights, and expensive lessons that ultimately shaped their successful approaches to property management, advocacy, and business scaling.

This episode is sponsored by Bluetent.
If you enjoyed this episode, make sure to:

• Subscribe, rate, and review
• Share this episode

Episode Resources:
👉 Apple - https://apple.co/3lYc2gU
👉 Spotify - https://spoti.fi/3InYanV
👉 Fame Host - https://bit.ly/hwg-podcast
👉 iheartradio - https://ihr.fm/3Z8qqlg
👉 RSS - https://bit.ly/how-we-grow-rss


The Vacation Rental Show is handcrafted by our friends over at: fame.so

Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more.

Check out the three most downloaded episodes:

• Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership
• Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals
• Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty

Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses.

The Vacation Rental Show reaches thousands of property managers worldwide. We're particularly interested in perspectives on:

• Scaling your vacation rental portfolio
• Optimizing guest experiences
• Revenue management strategies
• Industry trends and market insights

Express your interest in being a guest →

In this compilation episode of The Vacation Rental Show, host Lynell Gordon examines the fundamental shifts in vacation rental revenue strategy, featuring insights from industry leaders who are rewriting traditional approaches to pricing, upselling, and business protection through strategic advocacy.


What you'll learn:

• How Bryant Loy's flexible minimum stay strategy disrupts traditional Saturday-to-Saturday models while increasing both revenue and booking frequency
• Why Francois Gouelo's client sold early check-in for $650 on an $800 Aspen reservation—and how to identify similar high-value opportunities
• Desiree Garcia's breakthrough discovery: why $250 cleaning fee waivers outsell 25% discounts in luxury markets
• The psychology behind value-add packages versus traditional discounting strategies for booking acceleration
• Scott Leggat's advocacy imperative: why regulatory protection is revenue protection and how $2 per reservation builds industry-wide defense networks
• David Krause's Right to Rent Collaborative model that automatically funds local advocacy through guest contributions
• How proactive alliance building prevents costly reactive regulatory battles that can destroy entire market segments
• The hidden ROI of advocacy investment compared to the devastating costs of regulatory compliance or market closure
  
  

This episode features Bryant Loy, revenue optimization specialist; Francois Gouelo and Desiree Garcia from Rev Max revenue management; Scott Leggat, Director of Government Advocacy at Inhabit; and David Krause from Rent Responsibly. Together, they present a comprehensive framework for maximizing vacation rental income through pricing innovation, strategic upselling, and regulatory protection that ensures sustainable business growth in an increasingly complex marketplace.

This episode is sponsored by Rental Guardian.
If you enjoyed this episode, make sure to:

• Subscribe, rate, and review
• Share this episode

Episode Resources:
👉 Apple - https://apple.co/3lYc2gU
👉 Spotify - https://spoti.fi/3InYanV
👉 Fame Host - https://bit.ly/hwg-podcast
👉 iheartradio - https://ihr.fm/3Z8qqlg
👉 RSS - https://bit.ly/how-we-grow-rss




The Vacation Rental Show is handcrafted by our friends over at: fame.so

Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more.

Check out the three most downloaded episodes:

• Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership
• Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals
• Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty

Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses.

The Vacation Rental Show reaches thousands of property managers worldwide. We're particularly interested in perspectives on:

• Scaling your vacation rental portfolio
• Optimizing guest experiences
• Revenue management strategies
• Industry trends and market insights

Express your interest in being a guest →

In this episode of The Vacation Rental Show, host Lynell Gordon speaks with Kory Rankine, founder of Escape Luxury Hospitality, about building authentic luxury experiences in Miami's highly competitive vacation rental market while maintaining the human touch that technology threatens to replace.


What you'll learn:

• How daily manual outreach of 30 new contacts (10 realtors, 10 property managers, 10 travel agents) builds lasting business partnerships
• Why luxury is defined by experience and culture, not price points—how an $800 property can compete with $20,000/night homes
• The strategic balance between AI automation and human connection in high-end hospitality services
• How to compete with five-star hotels by emphasizing privacy, dedicated service, and value per square foot
• Revenue management deep-dive: why most companies fail by relying on basic data scraping instead of comprehensive market analysis
• The client relationship progression: transforming guests from clients to friends to family members for lifetime value
• How to handle difficult luxury guests by understanding their emotional needs and providing exceptional service recovery
• Why consistency and persistence in both marketing and operations create the "snowball effect" for business growth
  
  

Kory Rankine is the founder of Escape Luxury Hospitality, one of Miami-Dade County's leading luxury vacation rental companies. With over a decade of hospitality experience spanning event planning, corporate accounting, and country club management, Kory brings a unique, well-rounded approach to luxury vacation rentals. His company is known for creating unparalleled luxury experiences for diverse clientele, from families to corporate clients seeking extraordinary stays. Kory's philosophy centers on building genuine relationships and providing personalized service that transforms guests into lifelong clients, proving that in the luxury market, human connection remains irreplaceable.

This episode is sponsored by Streamline.
If you enjoyed this episode, make sure to:

• Subscribe, rate, and review
• Share this episode

Episode Resources:
👉 Apple - https://apple.co/3lYc2gU
👉 Spotify - https://spoti.fi/3InYanV
👉 Fame Host - https://bit.ly/hwg-podcast
👉 iheartradio - https://ihr.fm/3Z8qqlg
👉 RSS - https://bit.ly/how-we-grow-rss




The Vacation Rental Show is handcrafted by our friends over at: fame.so

Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more.

Check out the three most downloaded episodes:

• Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership
• Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals
• Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty

Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses.

The Vacation Rental Show reaches thousands of property managers worldwide. We're particularly interested in perspectives on:

• Scaling your vacation rental portfolio
• Optimizing guest experiences
• Revenue management strategies
• Industry trends and market insights

Express your interest in being a guest →