In this episode of The Vacation Rental Show, host Lynell Gordon speaks with Jennifer Mucha, founder of Arrived, about scaling from one property to 350 units across multiple states while navigating the realities of geographic expansion, remote team management, and sustainable business growth.


What you'll learn:

• Why geography is the single hardest factor to control when scaling across multiple markets
• How to build your business around the functions you actually enjoy doing
• The hidden challenges of acquiring vacation rental businesses and inheriting staff
• Why fractional marketing teams often outperform in-house hires over time
• How Jennifer outperformed established competitors from day one through pricing and search optimization
• The real differences between managing local versus remote employee teams
  
  

Jennifer Mucha is the founder of Arrived, managing 350 vacation rentals across Oregon, Hawaii, Palm Springs, and additional markets. She started 21 years ago with a single property in Sunriver, Oregon, discovering immediately that she had a natural talent for pricing strategy and making properties visible in search results. This allowed her to generate significantly higher revenue than every established competitor in her market. Over the following decade, Jennifer grew through both organic expansion and strategic acquisitions, learning firsthand the challenges of each approach. After spending ten years acquiring businesses in markets as distant as Hawaii (a five and a half hour flight), she's candid about why acquisitions aren't always the best path forward. She's used Streamline for over eleven years and credits the platform's stability and proactive innovation with enabling efficient operations across all her markets. Jennifer is generous with mentorship and welcomes property managers to connect with her on LinkedIn.


This episode is sponsored by Lynnbrook Group.

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Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more.

Check out the three most downloaded episodes:

• Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership
• Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals
• Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty

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