Founders in Arms

Founders in Arms

By Immad Akhund and Rajat SuriSociety & CultureScienceTechnology
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Founders in Arms episodes

  • Building a LinkedIn for Hourly Workers with Instawork's Sumir Meghani

    Sumir Meghani is the founder and CEO of Instawork, a staffing marketplace connecting 9 million hourly workers with businesses that need flexible labor. Starting with just line cooks in San Francisco restaurants, Instawork now serves warehouses, stadiums, hotels, and hospitality businesses across the country, creating what Sumir calls "employment at the touch of a button."

    What you'll learn:

    1. Why starting "boring and narrow" (one city, one job type) is the key to marketplace success
    2. How Instawork is building a "LinkedIn for hourly workers" with hundreds of data points per profile
    3. The hidden costs of 100%+ annual turnover in restaurants and hospitality
    4. Why people actually want to work MORE hours when friction is removed
    5. The concept of "robot wranglers" as the next major labor category
    6. How Instawork is using its worker pool to train physical AI and robotics models
    7. The difference between "leading by disappointment" vs. celebrating wins as a CEO
    8. Why labor costs range from 30% (restaurants) to 80% (hospitals) of revenue
    9. The labor market as a "Tetris board" of micro-jobs and available workers
    10. Why Silicon Valley undervalues hourly work despite 100 million workers depending on it

    In this episode, we cover:

    (00:00) Introduction and YPO CEO forum discussion

    (03:42) Sumir's journey from Groupon to founding InstaWork

    (04:58) The restaurant visit that sparked the idea

    (06:28) Why the hourly labor shortage is a global problem

    (08:07) Building profiles for 9 million workers

    (08:54) Starting narrow: San Francisco restaurants and line cooks only

    (12:28) The hourly worker crisis in hospitality

    (13:04) Why wages haven't risen despite labor shortages

    (15:58) The true cost of labor beyond hourly rates

    (17:48) AI's role in reducing onboarding friction

    (19:42) Physical AI and the future of robotics

    (20:16) Introducing "robot wranglers" as a new labor category

    (22:36) Using InstaWork's workforce to train robot models

    (23:34) Navigating the AI hype cycle as a consumer

    (26:47) White collar vs. blue collar labor market dynamics

    (29:29) Why more jobs will shift to physical industries

    (30:43) The cultural bias against hourly work in Silicon Valley

    (32:11) Rapid fire: Biggest entrepreneurial mistakes

    (33:36) Most rewarding parts of the founder journey

    (34:30) Why Silicon Valley should start simple, not big

    (36:30) The uncomfortable feedback: "Leading by disappointment"

    (38:50) Balancing high standards with celebration

    (39:58) What inspires Sumir: Physical AI and robotics innovation

    42 min
  • David vs. Goliath in the Wearables Industry With Eric Migicovsky

    We're reposting this episode following major news: Pebble officially relaunched its companion app on iOS and Android, bringing exciting and new apps and watch faces to both new Pebble devices and original watches. The Pebble 2 Duo has begun shipping to customers who preordered earlier this year.

    Eric Migicovsky is the Founder of Core Devices, and the original founder of Pebble, the pioneering smartwatch that raised $10 million on Kickstarter before being acquired. Eric has launched Core Devices to continue building the smartwatch platform he believes in, complete with Google's newly open-sourced Pebble operating system.

    What you'll learn:

    1. The Kickstarter phenomenon: How Pebble became one of the first massive Kickstarter successes, raising $600K in the first day with a $100K goal

    2. Hardware's inventory trap: Why missing revenue projections by 20% ($80M vs $100M target) created a $20M inventory crisis that nearly sank Pebble

    3. The sustainable hardware model: Eric's new approach of targeting profitability at 5,000 units and eliminating inventory risk through pre-orders

    4. Inventor vs. founder mindset: The difference between building products you love versus building scalable companies

    5. Fighting Big Tech: How Eric's Beeper Mini challenged Apple's iMessage monopoly and led to DOJ antitrust action

    6. Getting software from Google: The surprising story of how Google open-sourced Pebble's operating system to enable Core Devices

    7. Hardware manufacturing today: Why building smartwatches is easier now than in 2011, and what's still challenging

    8. The artisanal hardware movement: Building premium, limited-run products for passionate niche audiences

    9. Regulatory battles: Apple's API restrictions and how they limit third-party smartwatch functionality

    10. AI integration: Adding ChatGPT and voice capabilities to modern smartwatches

    In this episode, we cover:

    (00:00) Introduction and reconnecting with Eric

    (01:18) The Core Devices relaunch and getting Pebble IP from Google

    (02:33) Eric and Raj's Waterloo connection and early entrepreneurship

    (04:48) From Pebble's precursor to YC and the smartwatch vision

    (09:30) The legendary Kickstarter launch day and calling Raj at 2am

    (14:00) Five years of overnight success and authentic marketing

    (16:07) Inventor vs. founder mindset and product obsession

    (19:21) The 2015 inventory crisis that changed everything

    (27:20) Eric's new sustainable hardware model with Core Devices

    (32:00) Using existing Pebble cases and Google's open-source software

    (36:58) The artisanal approach: 3 people, no VCs, limited production runs

    (41:14) AI integration and ChatGPT on the wrist

    (49:36) Secondary markets and public company trading restrictions

    57 min
  • From Venmo to Jelly: The Founder Who Changed How the World Pays (and Connects)

    Iqram Magdon-Ismail is the co-founder of Venmo and current founder of Jelly, a video-first social app. After building Venmo from a text-message prototype to a verb used by millions (ultimately acquired by PayPal via Braintree), Iqram is now tackling what he sees as social media's biggest problem: it became all ads, influencers, and flexing instead of genuine connection.

    What you'll learn:

    1. How Venmo started from forgetting a wallet at dinner and evolved into a cultural phenomenon
    2. The near-shutdown moments when Wells Fargo threatened to close their account
    3. Why Venmo raised only $3.4M total before the Braintree acquisition
    4. The strategy behind keeping Venmo invite-only for five years
    5. How the team's close friendship shaped Venmo's personality as a product
    6. Why Iqram believes AI made startups polished but soulless
    7. The shift from building for purpose (helping musicians) to building for metrics (ARR, funding)
    8. What it's like working at PayPal after selling your startup
    9. How Jelly uses crypto infrastructure to enable global money movement through video
    10. Why immigrant founders bring a different hunger and work ethic to building companies

    In this episode, we cover:

    (00:00) Introduction to Iqram and his founder journey

    (00:49) The origin story of Venmo - forgetting a wallet

    (03:08) Building on Google Voice and eating credit card fees

    (08:40) The near-death moment with Wells Fargo

    (12:01) How the Braintree acquisition saved Venmo

    (16:56) Working with Bryan Johnson at Braintree

    (18:57) The regret of not having more equity in Venmo's success

    (21:06) What makes Venmo feel different than other payment apps

    (22:16) Why modern startups lost their personality and purpose

    (26:00) Life at PayPal after the acquisition

    (27:38) Consumer vs B2B founder-product fit

    (30:23) Social media became a nightmare of ads and flexing

    (32:20) Demo and vision for Jelly

    (39:06) Using crypto and meme coins in social apps

    (41:15) Why invite-only launches create quality users

    (42:38) Rapid fire questions on inspiration and mistakes

    (45:28) What it means to be an immigrant entrepreneur

    49 min
  • The Founder’s Pulse: AI, Markets, and Lessons from the Front Lines

    In this one-on-one episode, Immad and Raj catch up on what's happening in tech, and what founders should actually be paying attention to right now.

    Fresh from DC, Immad shares a surprising disconnect he observed about AI regulation and market sentiment. The conversation moves through whether we're in another bubble, the startup metrics that are being gamed again, and the infrastructure realities that might change everyone's timelines.

    They also get into the fundamentals that separate sustainable companies from hype-driven ones: why retention matters more than growth, what to do after raising at a high valuation, and the frameworks they actually use to make spending decisions.

    Plus updates on what they're building at Mercury, Tribe, and Lima—and the lessons they're learning along the way.

    A candid founder-to-founder conversation about navigating uncertainty and building for the long term.

    51 min
  • Engineering vs Lawyerly Societies: The US-China Competition with Dan Wang

    Dan Wang is a research fellow at Stanford's Hoover Institute and author of "Breakneck: China's Quest to Engineer the Future." After spending six years living in Hong Kong, Beijing, and Shanghai (2017-2023), Dan witnessed China's technology growth, the US-China trade and tech war, Xi Jinping's increasing authoritarianism, and three years of zero-COVID pandemic controls firsthand.

    What you'll learn:

    1. Dan's framework of "engineering societies vs lawyerly societies" for understanding the US-China competition
    2. How China deliberately promoted engineers to power—by 2002, all nine Politburo Standing Committee members had engineering degrees
    3. Why the one-child policy and zero-COVID demonstrate the dangers of literal-minded engineering applied to society
    4. How America transformed from building the transcontinental railroad and Apollo missions to being unable to fix its subway systems
    5. Why lawyers took over American governance in the 1960s and created a self-reinforcing system
    6. The stark reality: China builds 500 gigawatts of solar capacity annually vs America's 50, and has 30 nuclear plants under construction vs zero
    7. Why China's electricity advantage could determine who wins the AI race—not just better models
    8. How American AI leadership is threatened by power constraints and Chinese researchers potentially returning home
    9. Why robotics applications of AI matter more than reasoning models for geopolitical competition
    10. The dual reality of America: trillion-dollar tech companies exist alongside broken infrastructure that only works for the wealthy
    11. Dan's writing process: traveling, eating (twice), reading novels and history, and being deliberately provocative
    12. The future of US-China competition in semiconductors, aviation, manufacturing, and whether America's technological lead is sustainable

    In this episode, we cover:

    (00:00) Introduction and Dan's AI/electricity thesis

    (01:15) Dan's journey from San Francisco tech to China analyst

    (03:40) Engineering society vs lawyerly society framework

    (04:21) Why engineers running governments can be dangerous

    (05:46) The one-child policy: designed by a missile scientist

    (06:56) China's path from Mao to engineering-focused leadership

    (09:51) America's transformation from builder to regulator (1960s shift)

    (11:08) Can the pendulum swing back? Housing, transit, and infrastructure failures

    (13:12) The self-reinforcing nature of lawyerly societies

    (14:12) Yale Law ambition vs Stanford engineering ambition

    (16:13) Is there bipartisan consensus on building?

    (17:41) Why left and right can't agree on solutions

    (19:32) China's engineering design flaws and authoritarian feedback loops

    (22:19) US technological advantages: semiconductors, AI, aviation

    (23:07) The electricity bottleneck: China's massive power advantage

    (24:31) If AI is everything, what should America do?

    (26:29) Why Dan doesn't buy the "AI is everything" premise

    (27:27) Robotics as the real AI battleground

    (29:35) Silicon Valley codes, China builds power plants

    (30:37) Anti-AI populism emerging on left and right

    (33:41) Dan's meta process: philosophy, eating, traveling, reading, being provocative

    (37:20) China's rural infrastructure and redistribution through building

    (40:39) Peter Thiel question: acknowledging China's dual reality

    (44:54) America's core tension: works great for the rich, broken for everyone else

    (46:35) Will China get stuck in the 2010s like Japan in the 1980s?

    49 min
  • Three Exits in 10 Years: Lessons from Serial Entrepreneur Iñaki Berenguer

    Iñaki Berenguer is a serial entrepreneur with three successful exits: Pixable (sold to Singtel), Clink (sold to Thinking Phones), and CoverWallet (sold to Aon for $300M). He's now a partner at Flive Ventures, a $100M fund investing at the intersection of AI and healthcare, and president and co-founder of Ipronics, an AI infrastructure company for data centers.

    What you'll learn:

    1. How Iñaki built CoverWallet from 0 to $100M in premium revenue and 400 employees in just 4 years
    2. Why he'd rebuild his 250-person company with only 10 people in the AI era
    3. The hidden time cost of scaling teams: 40% of CEO time spent on HR, hiring, and one-on-ones
    4. How strategic partnerships with potential acquirers create acquisition optionality
    5. Why investment bankers matter: the difference between 3-month and 8-month due diligence timelines
    6. The critical mistake of taking common stock vs. preferred in acquisition deals
    7. Why "paranoid optimist" is the ideal founder mindset
    8. The lifestyle reality check: VC work vs. founder intensity and what actually counts as "high pressure"
    9. Reference check strategies that reveal integrity under pressure
    10. How luck and timing determine exits more than founders want to admit

    In this episode, we cover:

    (00:51) Iñaki's journey: three companies, three exits across different industries

    (03:21) Why Pixable's "always on" consumer product was harder than enterprise

    (09:04) The decision to sell CoverWallet despite investor pressure to keep building

    (12:20) Product-market fit doesn't exist in AI: markets change faster than products

    (19:43) How Iñaki would rebuild differently: from 250 employees to AI agents

    (22:32) The real time cost of hiring: 100 employees = 1,000 interviews

    (27:16) M&A lessons: why time kills deals and investment bankers matter

    (29:03) Building optionality through strategic partnerships with potential acquirers

    (32:37) The fulfillment of building vs. investing: team wins and external validation

    (36:23) Why founders struggle to celebrate wins that took years to achieve

    (40:25) The "paranoid optimist" mindset: assuming someone is always working harder

    (42:14) AI in healthcare: the most underhyped opportunity

    (45:20) Comparing entrepreneurial cultures: Silicon Valley vs. New York vs. Europe

    (46:16) The biggest mistake: not doing enough reference checks on people

    (48:44) What drives founders: proving doubters wrong, not money

    51 min
  • The AI Superconnector Transforming The Future Of Networking With Andrew D’Souza (Founder & CEO, Boardy)

    Andrew D'Souza is the founder and CEO of Boardy AI, an AI "super connector" that helps founders, investors, and operators make high-value introductions through voice conversations. Previously, Andrew co-founded and scaled Clearco (formerly ClearBank) from a YC Fellowship company to over $100M in revenue and 600 employees across 11 countries before stepping down as CEO to pursue AI innovation.

    What you'll learn:

    1. How Andrew pivoted Clearco through three different markets before finding product-market fit with e-commerce financing
    2. Why customers who "want to be found" create fundamentally easier go-to-market strategies
    3. The psychology behind why financial incentives destroy natural networking behaviors and trust
    4. How the best companies now generate inbound investor demand instead of running traditional fundraising processes
    5. Why Andrew learned to trust founder intuition even when he couldn't articulate it to stakeholders
    6. The technical and business model evolution from merchant cash advances to AI-powered networking
    7. How Boardy uses voice AI to create more human-like relationship building at scale
    8. Strategic insights on building in regulated industries like financial services
    9. The transition from scaling a fintech business to creating AI characters with their own objectives
    10. Why VCs don't actually remember your previous pitches and how to leverage that reality

    In this episode, we cover:

    (00:00) Introduction and Andrew's journey from Waterloo to YC

    (02:32) Clearco's evolution from Uber driver financing to e-commerce

    (04:27) The pivotal board meeting and Series A pivot decision

    (05:25) Finding product-market fit with customers who "want to be found"

    (09:35) Scaling Clearco to $100M+ revenue and 600 employees

    (11:08) The COVID boom and building Clear Angel with GPT-3

    (13:31) Andrew's decision to step down as CEO

    (15:58) Introduction to Boardy AI and the AI super connector concept

    (18:43) Live demonstration of Boardy's voice capabilities

    (26:33) Business model and the "economy of Boardy" vision

    (29:09) Why financial incentives destroy network effects

    (33:36) Fundraising evolution from process-driven to inbound demand

    (37:13) The reality of investor relationships and memory

    (43:00) Rapid fire: biggest mistakes, inspiration, and founder psychology

    (47:29) The creative expression of building AI characters

    52 min
  • Building an AI Business Beyond the Hype with Jesse Zhang from Decagon

    How do you build a sustainable AI business when investors are throwing money at anything with "AI" in the pitch deck?

    We're bringing back one of our best episodes featuring Jesse Zhang (Decagon AI CEO). This is a strategic conversation that centers on the business challenges of building an enterprise AI company that can sustain beyond the current hype cycle.

    Jesse reveals how AI moves beyond being a mere chatbot to become a "system of intelligence" that encodes complex business logic, creating moats for companies that implement it effectively. The conversation also explores the realities of implementation, adoption, and enterprise sales strategies that actually work.

    Technology founders, customer experience leaders, and investors will find this episode particularly illuminating as it bridges the gap between AI hype and practical implementation. Whether you're evaluating customer service AI, selling enterprise technology, or navigating fundraising, this conversation provides the strategic context and tactical insights needed to make better decisions.

    49 min
  • Inside David Gu’s $38M Raise: The Pivot That Put Recall.ai on the Map

    David Gu is the co-founder and CEO of Recall.ai, building conversation recording infrastructure that powers over 1,000 AI companies. Fresh off announcing a $38 million Series B led by Bessemer, David shares the journey from a Winter 2020 Y Combinator call recording tool to becoming the backbone of AI conversation intelligence.

    What you'll learn:

    How David pivoted from application to infrastructure after spending 80% of engineering time on recording problems

    Why the social shift toward recording acceptance created a massive infrastructure opportunity

    The systematic approach David used to learn enterprise sales with zero experience

    How Recall's desktop recording SDK eliminates the need for bots in meetings

    Why Series B fundraising still requires a 100x growth vision even at scale

    The framework David uses to validate new products and channels before investing time

    How Amanda Gu built 45,000 LinkedIn followers and turned social media into a lead generation engine

    Why David records and reviews every sales pitch to improve his closing rate

    The mental shift from seeking external validation to embracing continuous failure

    How the conversation data revolution will transform every B2B software application


    In this episode, we cover:


    (00:00) Introduction and David's Y Combinator background

    (01:30) Announcing Recall.ai's $38M Series B funding round

    (03:18) The pivot from call recording app to infrastructure platform

    (09:42) Why recording infrastructure became their nightmare and salvation

    (15:36) Learning enterprise sales as a technical founder

    (22:13) Amanda's LinkedIn growth and social media lead generation

    (28:26) Systematic approach to testing new products and channels

    (34:52) Why Series B still requires 100x vision and growth story

    (42:17) The social transformation that made recording acceptable

    (48:23) Working seven days a week for three years in the early days

    (53:05) The framework for embracing failure as a learning tool



    55 min
  • Building and Selling in "Impossible" Markets with WePay's Bill Clerico

    Bill Clerico is the founder and former CEO of WePay, which he sold to JPMorgan Chase for $400 million, and is now founding managing partner of Convective Capital, investing in wildfire risk management and physical resilience technologies. Starting WePay during the 2008 financial crisis when VCs said "no one makes money in payments except PayPal," Bill built one of the pioneering fintech companies alongside Stripe and Square.

    What you'll learn:


    Why VCs avoiding entire sectors often signals the biggest opportunities

    The unconventional partnership strategy that led to WePay's $400M JPMorgan acquisition

    How to position strategic partnerships as pathways to acquisition rather than just revenue

    Why WePay's delayed pivot from consumer to developer APIs cost them market leadership

    The specific tactics for getting enterprise buyers excited about acquisition vs. partnerships

    How to navigate the early fintech landscape without established banking infrastructure

    Why timing strategic decisions matters more than perfecting the original plan

    The 12-18 month timeline required for enterprise acquisition conversations

    How crisis-driven industries create first-time openings for technology adoption

    Bill's contrarian thesis on investing in utilities, insurance, and government sectors


    In this episode, we cover:


    (00:00) Introduction and Bill's journey from investment banking to entrepreneurship

    (08:13) Starting WePay during the 2008 financial crisis in Boston

    (12:00) Getting into Y Combinator and the early pivot struggles

    (17:37) The acquisition strategy and JPMorgan partnership approach

    (24:38) Lessons on founder burnout and sustainable company building

    (36:19) Convective Capital's thesis on physical risk management

    (42:38) Building an insurance company for high-risk California properties

    (46:35) The future of wildfire risk and climate resilience investing

    48 min

About Founders in Arms

From the publisher's feed

In this weekly series, fellow startup founders Immad Akhund (Mercury) and Rajat Suri (Presto, Lima, and Lyft) explore current events in the world of tech, startup, and policy, offering insights from their distinguished careers and an array of expert guests.

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