Future Commerce

Following the release of his work, The War of the Worlds Did Not Take Place, Nick Susi joins the pod to unravel the real War of the Worlds myth: not alien panic, but a battle between newspapers and radio that manufactured mass hysteria. Phillip, Brian, and Nick explore how narrative form shapes collective memory, why brands weaponize conflict for attention, and what happens when everything becomes participatory fan fiction.

• Structured narratives outlast formless truth in collective memory.
• Brands now weaponize conflict and controversy for attention economics.
• Everything is becoming participatory, co-created, and infinite fan fiction.
• "The War of the Worlds is not actually a war between humans and aliens. It's really this war between mediums." — Nick Susi
• "We've entered the phase of the attention economy where the game is attention at any and all costs." — Nick Susi
• "People don't want to share the thing. They want to share their experience of the thing." — W. David Marx (referenced)
• "Awareness does not decrease manipulation necessarily." –– Brian
• "We've become much more aware of the act of storytelling as a culture, like we see the artifice of storytelling and we appreciate the act of it itself." –– Phillip

• The War of the Worlds performance piece and publication by Nick Susi
• Order The War of the Worlds Did Not Take Place on Metalabel
• Blank Space by W. David Marx
• Insiders #196: Time After Time by Brian Lange

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Katherine Dee, internet culture writer and mastermind behind her popular AM-style call-in show, joins us to explore the archaeology of online life. From dissecting the Friend AI pendant's failed attempt at god replacement to chronicling e-girl evolution in her Meta Label publication, Katherine offers an unvarnished look at how we're moving beyond relentless content production. The conversation navigates haunted objects, the fragmentation of social platforms, and why the future might be more mystical than algorithmic. As AI reshapes proof itself, Katherine argues we're witnessing a cultural shift toward physical witnessing and enchanted meaning-making.

• AI companions fail when they gaslight users and demand emotional labor constantly
• Internet culture documentation requires trust without judgment to reveal authentic subcultures
• Social platforms fragment as users crave stories over gossip and embodied over digital
• The erosion of digital proof drives a turn toward mysticism and magic
• Content exhaustion pushes creators toward dynamic formats and offline experiences

• Katherine’s response to the Friend AI pendant
• E-girl 001 publication
• Katherine's call-in show exploring paranormal and internet culture
• Reggie James on spiritual technology

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Halloween Horror Nights wasn't always a $575M-per-park juggernaut. When Universal launched Fright Nights in 1991 with just three experimental nights and $12 tickets, they stumbled onto something bigger than a haunted house…they uncovered retail's thirteenth month of revenue. In this Spooky Commerce special, we trace how October became the secret weapon for combating theme park slumps, why Spirit Halloween's pop-up model prints money in dead malls, and what happens when horror becomes the ultimate immersive commerce experience.

• Halloween is retail's second-largest holiday and is expected to generate more than $13B in consumer spending this year Universal's Horror Nights operates 48 nights, up from 3 in 1991
• Spirit Halloween's 1,500 pop-ups generate over $1B in dead retail spaces
• Horror reflects cultural anxieties through interactive commerce
• Premium ticketing doubles daily revenue for a  single venue

• Insiders #210: Spooky Commerce – What Halloween Shopping Trends Tell Us About Modern Culture
• Halloween Horror Nights Wiki
• Forbes: Universal's Halloween Revenue Analysis (2023)
• National Retail Federation Halloween Spending Report

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Producers JT and Sarah join the show to unpack some fresh Spooky Commerce news, including Matt Rife and Elton Castee's venture into property and museum ownership. As Annabelle's (yes, that Annabelle) new legal guardians, Matt and Elton are selling overnight ghost hunting stays at the Warren home and Occult Museum for a cool $2,000/night. Plus: We explore the suspicious death of a lead paranormal investigator close to Annabelle, our generational haunting by microplastics, and the Pooniverse. 

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Nearly 40% of Gen Z now chooses Pinterest over traditional search engines, and a growing number of this demographic is shifting to the platform to escape the chaos found in other social apps. The company’s VP of Ads Product Marketing, Julie Towns, reveals why this cohort’s innate desire for creative expression and curation is also driving this shift. Another growing audience for Pinterest? Men who now represent over a third of the platform's users, seeking everything from Pilates routines to parenting advice.

Plus, we dig into how the platform's "taste graph" of 500 billion human-curated pins predicts trends a year in advance, and what brands can expect to drive Spooky Season sales. 

• Gen Z chooses Pinterest for visual search and identity discovery over doomscrolling platforms
• Men comprise over one-third of users, redefining masculinity through wellness and parenting content
• Pinterest's trend predictions are 80% accurate, forecasting cultural shifts nearly a year ahead
• Pinners are 7x more likely to purchase saved products than unsaved items
• Performance Plus campaigns deliver 15%+ increases in return on ad spend for brands
• [00:09:48] "Pinterest is providing an antidote for Gen Z to the intensity and kind of doomscrolling experience that they're having on other social platforms... Gen Z are coming to Pinterest specifically to discover who they are through this act of curation." - Julie Towns
• [00:19:43] "We predict trends almost a year out because we have these trendsetters, trend spotters who are doing the pre-curation months and years in advance... our trends often last two times longer than the trends you see on other social platforms." - Julie Towns
• [00:15:28] "Men are really redefining masculinity, and they're doing that through self-discovery... searches for things like Pilates workouts are up over 300%, father and child activities up almost 400%." - Julie Towns

• Future Commerce's New Modes Report (77% of AI-using shoppers include Pinterest in their journey)
• Pinterest Fall Trend Report (uncommon Halloween costumes up 200%, Pilates searches up 300%)
• Insiders #210: Spooky Commerce - What Halloween Shopping Trends Tell Us About Modern Culture
• Marshall McLuhan on the Future Commerce Podcast

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• Subscribe to Insiders and The Senses to read more about what we are witnessing in the commerce world
• Listen to our other episodes of Future Commerce

Have any questions or comments about the show? Let us know on futurecommerce.com, or reach out to us on Twitter, Facebook, Instagram, or LinkedIn. We love hearing from our listeners!

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Rene Federico, US Head of Marketing at Primark, joins Future Commerce to discuss the international retailer's first major marketing push in America after a decade of organic growth and physical retail expansion. Drawing on over 20 years at heritage brands like Nike and Converse, she shares insights on building brand relevance in a performance-obsessed era, translating the "joy of shopping" to different US markets, and why the customer should always be the hero of the story.

• Brand relevance makes you less interchangeable with competitors in the market
• The marketing funnel has collapsed—social media now operates across all stages
• Innovation thrives under constraints; limited resources drive creative solutions
• True brand equity isn't measured on a 30-day dashboard; free yourself from over-measuring creative campaigns
• Customers deserve brands that enable participation, not just transactions
• [00:12:28] "You can stat chase or you can build strategies that help you win as a team. The outcomes will be different depending on your approach." – Rene Federico
• [00:33:06] "Consumers don't shop your org chart, they shop your brand. Business models don't shop—customers do." – Rene Federico
• [00:45:31] "When you get someone to buy something, that is an exertion of power. It means somewhere in their conscience, you've been able to affect a choice. We're in a moment where the customer is the hero of the story." – Rene Federico

• "That's So Primark" campaign
• Herald Square flagship opening Spring 2026

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Have any questions or comments about the show? Let us know on futurecommerce.com, or reach out to us on Twitter, Facebook, Instagram, or LinkedIn. We love hearing from our listeners!

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In a climate where most consumers are concerned about tariffs (84%) and inflation (80%), the holiday season is poised to be a battlefield for retention and revenue. Optimove’s Moshe Demri, SVP of Global Revenue, joins Future Commerce to walk through the 2025 Consumer Holiday Shopping Report and explain why the “charm customer” (those responsive to modest 10%-15% discounts) may be the key to sustainable growth.

• Meet the three customer archetypes: Full-price buyers who purchase regardless of promotions, cherry pickers who chase deep discounts and rarely return, and "charm customers" who respond to modest 10%-15% discounts and show the highest retention rates over time. (The fourth archetype: Brian)
• Transparency as a competitive advantage: Brands that communicate their promotional calendar early (like telling customers in October "this is the only Black Friday promotion you'll see from us") build trust while competitors exhaust and frustrate their audiences.
• Post-holiday retention begins at checkout: Collecting gift-giving data and offering time-sensitive follow-up promotions can transform one-time gift purchasers into repeat customers. The key is creating urgency without devaluing the brand.
• Communication requires quality, not quantity: Dodging customer fatigue is worth the awareness risk.  Dialing back from daily to weekly emails might be the better move for companies this year.
• Strategic budget allocation matters more than discount depth: Want to boost long-term profitability and brand equity? Give your VIP customers high-value discounts and experiences, not low-tier cherry-pickers who are unlikely to stick around. From the Episode:
• Optimove’s 2025 Holiday Shopping Report
• New Modes: 2025 Update
• Learn more about this episode’s sponsors, Optimove, Aptos, and Future Commerce Plus. 

• Check out Future Commerce on YouTube
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Have any questions or comments about the show? Let us know on futurecommerce.com, or reach out to us on Twitter, Facebook, Instagram, or LinkedIn. We love hearing from our listeners!

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Get ad-free episodes and bonus content, including the full recording of this podcast, by joining Future Commerce+ at futurecommerce.com/plus

• 🆕 Access to our newest analysis feature for members, Field Notes, our retail space analysis briefing. Featuring brands like Swatch, Printemps, and Skims. 
• Access to our new Word of Mouth Index with Fairing, a brand new member benefit
• Save 15% on Future Commerce print journals and merch
• Exclusive invites to physical events, dinners, and priority invites to industry events (SXSW, Art Basel, VISIONS)
• Ad-free episodes and bonus content!

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Are the days of product hype, Black Friday rushes, and format innovation behind us? Phillip, Brian, and Alicia hold Shoptalk Fall conversations to the light of agentic culture and predict an increasingly inevitable flattening of tangible novelty. PLUS: Alicia brings on-the-ground insight and breaks down key highlights and impactful sessions from Shoptalk Fall. 

• "Black Friday is every day" has killed the magic of seasonal shopping - constant sales and price monitoring tools have transformed holiday anticipation into year-round algorithmic optimization, stripping away the communal excitement of traditional retail events
• We're trapped in efficiency over joy - consumers secretly crave the experiential magic of shopping but have locked themselves into frictionless "couch commerce" that prioritizes speed over satisfaction, leaving us operationally optimized but emotionally empty
• In-person retail needs to maintain its experiential advantage - many stores have become fulfillment centers where online order carts block aisles and associates are too busy pulling digital orders to provide the human connection that should differentiate physical retail
• Home Depot's efficiency wake-up call - Anne Marie Campbell revealed how using sales associates to fulfill online orders degraded in-store service, which inspired the retailer to create a separate team just for fulfilling online orders and ultimately protect the quality of service and experience 
• “Creators are basically the new Black Friday.” – Phillip
• “It feels like we’ve come to the end of product…People used to be crazy about TVs as an innovation product. Now, there’s no interest at all. You can get an 80” HDTV for $500. We’ve peaked at the end of format for a lot of these products.” – Brian
• “‘We’re here on earth to fart around.’ – Kurt Vonnegut” – Brian Lange

• Read our Shoptalk Fall recap on Insiders
• New Modes 2025 Report
• Salish Matter at the American Dream Mall

• Check out Future Commerce on YouTube
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• Subscribe to Insiders and The Senses to read more about what we are witnessing in the commerce world
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Have any questions or comments about the show? Let us know on futurecommerce.com, or reach out to us on Twitter, Facebook, Instagram, or LinkedIn. We love hearing from our listeners!

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Digital Shelf Institute’s Lauren Livak Gilbert joins us in the future: By 2030, successful commerce professionals will function as orchestrators rather than specialists. This transformation requires organizations to shift from hierarchical pyramid structures to more dynamic, amoeba-like models that can pivot rapidly to solve problems and capitalize on opportunities. 

P.S. Listen to part two of this conversation on Unpacking the Digital Shelf. Catch Digital Shelf Institute’s report, Reinventing the Organization for Omnichannel Success.

• Stop asking where ecommerce sits - The right question is how to fundamentally change how organizations work to match how consumers actually shop across all channels
• Commerce leaders must become orchestrators - Future success requires professionals who can coordinate across sales, marketing, supply chain, and customer experience rather than operating in functional silos
• AI enables strategic thinking - By automating remedial tasks like content creation and competitive analysis, AI frees up human talent for higher-value strategic work and cross-functional collaboration
• Chief Growth Officers represent true omnichannel leadership - Unlike Chief Digital Officers (which were transitional roles), CGOs who own the entire consumer journey represent the permanent future of commerce organization
• Joint business planning must integrate all functions - Brands showing up as one unified company to retail partners will become essential for maintaining competitive advantage and accessing new opportunities
• [00:16:39] "We shouldn't be asking, ‘where does ecommerce sit?’ We should be asking, ‘how are we fundamentally changing how we work to match the way that the consumer shops?’" -- Lauren
• [00:12:01] "Instead of being a digital marketer and like a traditional marketer, you're just a marketer who understands digital in store and every single other channel, including social commerce that you're seeing your consumer shop at." -- Lauren
• [00:23:47] "The true definition of omnichannel is having a leader who is accountable for the entire consumer journey. That's what a Chief Growth Officer is." -- Lauren
• [00:42:46] "Because commerce is culture." -- Lauren

• Check out Future Commerce on YouTube
• Check out Future Commerce+ for exclusive content and save on merch and print
• Subscribe to Insiders and The Senses to read more about what we are witnessing in the commerce world
• Listen to our other episodes of Future Commerce

Have any questions or comments about the show? Let us know on futurecommerce.com, or reach out to us on Twitter, Facebook, Instagram, or LinkedIn. We love hearing from our listeners!

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.