This episode explores:

• The “intangible” items supply chain leaders must manage, and why it’s been difficult to extract value from them. (3:08)
• Human economics, and what elements of “people productivity” supply chain leaders should focus on. (7:24)
• What’s missing from investments in digital economic value. (11:55)
• How supply chain leaders can enhance output from their resources. (14:54)
• Which of the three economic elements supply chain leaders should focus on first. (18:30)

Host Caroline Chumakov and Gartner research vice president Ken Chadwick explore how supply chain leaders can extract value from “intangible”, off-book items like data and human knowledge. As presented in Executive Report: The Future of Supply Chain 2024, Ken broadly categorizes these intangibles into three “economics”: human, digital and resource. 

Caroline and Ken discuss what supply chain leaders should do to improve output and productivity from these three economics, including which one should be prioritized first.

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