In this episode, Lenny Murphy welcomes Dilek Ozler, Global Strategic Insights and Analytics Director at Colgate-Palmolive, to discuss the evolving world of consumer insights. Dilek shares her journey from the supplier side at Ipsos to leading roles at Unilever, Kenview, and now Colgate-Palmolive.

They dive into the importance of balancing advanced technologies like AI and social analytics with the human touch in consumer research. From her experiences with impactful projects in global markets to her thoughts on the future of synthetic respondents and healthcare professional research, Dilek provides a thoughtful perspective on the skills and strategies shaping the insights industry today.

• Career Journey: From Ipsos to Colgate-Palmolive, Dilek reflects on her transition from supplier to client-side roles and the lessons learned along the way.
• AI and Analytics: How AI is reshaping insights work and why the human element remains critical in interpreting data and connecting the dots.
• Impactful Projects: Dilek’s experience in using semiotics to crack the Russian market for Domestos and the rewarding nature of seeing insights-driven changes come to life.
• Balancing Human and Machine: The role of social listening, trend forecasting, and the need for authentic consumer connections in a data-driven world.
• Emerging Trends: Dilek’s thoughts on synthetic respondents and their potential to address confidentiality and representativeness challenges.
• Fundamentals of Insights: The timeless importance of actionable insights and connecting data points to serve leadership effectively.

• Colgate-Palmolive Careers: Learn More
• Mentioned Product: Domestos

You can reach out to Dilek on LinkedIn.

Many thanks to Dilek Ozler for joining the show. Thanks also to our production team and our editor at Big Bad Audio.

In this episode, Karen Lynch sits down with Barry Jennings, Director of Cloud and Commercial Business Planning Insights at Microsoft, to explore the fascinating world of B2B research and its intersection with cutting-edge AI technologies. Barry shares insights from his extensive experience at Microsoft, Dell, and BlackBerry, providing a behind-the-scenes look at how research drives innovation in the cloud and AI sectors.

From tackling sample quality issues to leveraging AI for faster and smarter decision-making, this conversation is packed with actionable insights for researchers and marketers alike. Whether you're curious about the evolving role of insights professionals or looking for strategies to thrive in the age of AI, this episode delivers thought-provoking ideas and practical advice.

• B2B Research Dynamics: How Barry’s team at Microsoft supports the commercial business, including cloud and AI solutions like Azure, GitHub, and Fabric.
• Insights Professional’s Journey: Barry’s career path from fieldwork to leading insights teams at major tech companies like Dell and BlackBerry.
• Leveraging AI in Research: How large language models and AI tools are transforming research workflows, increasing efficiency, and enhancing storytelling.
• Challenges in B2B Insights: The unique hurdles of engaging technical audiences, tackling sample fraud, and monetizing innovative cloud-based products.
• Future Outlook: Barry’s advice on adapting to AI advancements and becoming a smarter storyteller to make a bigger impact.

• Barry Jennings on LinkedIn
• Microsoft Azure

Many thanks to Barry Jennings for joining the show. Thanks also to our production team and our editor at Big Bad Audio.

In this episode, JD Deitch, veteran market researcher and advisor, joins us to dive deep into the complexities of programmatic sampling, data quality, and the evolving role of AI in research. We discuss how the "enshittification" of sampling has impacted the participant experience and what innovative solutions are emerging to address these challenges.

JD shares his thoughts on the engagement crisis, polling representivity, and the critical importance of collective action in the research industry. Whether you're a seasoned researcher or exploring new methodologies, this conversation provides actionable insights to navigate the future of market research with confidence.

In this episode, we’ll explore:

• The Enshittification of Sampling: JD explains the term coined by Cory Doctorow and its relevance to the state of programmatic sampling.
• Polling Challenges: Why representivity and engagement issues in surveys can lead to significant errors in public polling and beyond.
• The Role of AI in Research: How technology is reshaping qualitative and quantitative methods while exposing new risks.
• Client Expectations and Data Quality: The delicate balance of price, speed, and quality in client demands—and why that needs to change.
• Future Outlook: Why scalable qualitative methods, synthetic data, and innovative panels are reshaping research—and what’s next for the industry.

Resources/Links:

• JD Deitch’s Website: jddeitch.com
• Ebook: The Enshittification of Programmatic Sampling
• Cory Doctorow’s Work: Link to Cory Doctorow’s Articles

You can reach out to JD on LinkedIn.

Many thanks to JD Deitch for joining the show. Thanks also to our production team and our editor at Big Bad Audio.

In this episode of The Greenbook Podcast, host Karen Lynch is joined by David Deeley, Senior Insights Manager, and Brian Short, Consumer Insights Specialist, from Kerry. Together, they discuss the importance of scenario testing to tackle uncertainty in the food and beverage industry.

Drawing from their presentation at IIEX Europe, David and Brian explain how Kerry uses foresight and scenario planning to anticipate shifts in the market, navigate challenges like climate change, and support innovation. This thought-provoking conversation explores how frameworks and collaboration between insights, R&D, and customers drive impactful solutions for the future.

In this episode, we’ll explore:

• Scenario Planning Basics: How scenario testing differs from trend-based forecasting.
• FutureLens Framework: Kerry’s foresight program for anticipating industry shifts.
• Consumer Insights and Data Sources: Integrating proprietary research with macro trends.
• Use Cases: Examples of scenario planning in action, including innovations in iced beverages and supporting a major European retailer.
• Advice for Businesses: Tips on incorporating scenario planning into strategy and innovation efforts.

Resources/Links:

• Kerry Taste and Nutrition Trends
• Kerry Health and Nutrition Institute
• IIEX Europe Information

You can reach out to David on LinkedIn.

You can reach out to Brian on LinkedIn.

Many thanks to David Deeley and Brian Short for joining the show. Thanks also to our production team and our editor at Big Bad Audio.

In this inspiring episode of The Greenbook Podcast, host Karen Lynch chats with Michelle Andre, Managing Director, and Jessica Sage, Marketing Director, of WIRe (Women in Research). Michelle and Jessica share the impact of WIRe’s programs on advancing women’s careers within the market research industry, from global networking events to targeted mentorship programs.

They discuss their support for women through initiatives like WIRe Accelerate, WIRexec, and the 50/50 Initiative, which drives gender equality on industry stages. Whether you're an industry veteran or a newcomer, this episode offers valuable insights into creating supportive networks and fostering career growth.

In this episode, we’ll explore:

• WIRe’s Global Impact: How WIRe is expanding to cities worldwide, offering networking and career development resources.
• WIRe Accelerate: A program offering career-enhancing knowledge on everything from financial skills to leadership development.
• Mentorship Program: Matching women in research with mentors to provide guidance and boost career confidence.
• WIRexec and the 50/50 Initiative: Programs supporting senior-level women and promoting gender balance on industry stages.
• Importance of Male Allies: Encouraging gender inclusivity to foster more supportive environments for women in research.

Resources

WIRe Website

WIRe Accelerate Program

WIRexec Information

50/50 Initiative Details

Doing it Scared and the Meaning of Courage: Interview with Belinda Brown

You can reach out to Michelle on LinkedIn.

You can reach out to Jessica on LinkedIn.

Many thanks to Michelle Andre and Jessica Sage for joining the show. Thanks also to our production team and our editor at Big Bad Audio.

In this episode, Lenny Murphy welcomes Stephan Gans, SVP Chief Insights Analytics Officer at PepsiCo, and Ryan Barry, President at Zappi, to discuss the launch of their new book and their transformational partnership that’s reshaping the consumer insights industry.

Together, they dive into how PepsiCo and Zappi collaborated to transform the insights process, the evolution of their partnership, and how brands can leverage technology to gain deeper, faster consumer insights. Key takeaways include their lessons learned, the potential of AI in insights, and how to navigate the cultural change that’s essential for success in today’s market.

In this episode, we’ll explore:

• The launch of the Consumer Insights Revolution book and its immediate success.
• How PepsiCo partnered with Zappi to transform insights into a strategic, tech-enabled function.
• Why owning your data is the real competitive advantage in a world of AI and digitalization.
• Insights on navigating the challenges of integrating technology into global companies.
• The future of consumer insights, and how AI will reshape data-driven decision-making.

Resources:

Consumer Insights Revolution Book on Amazon

PepsiCo’s Website

Zappi’s Website

You can reach out to Stephan on LinkedIn.

You can reach out to Ryan on LinkedIn.

Many thanks to Stephan Gans and Ryan Barry for joining the show. Thanks also to our production team and our editor at Big Bad Audio.

In this episode of the Greenbook Podcast, host Lenny Murphy speaks with Robert Moran, a market research and public opinion expert, about the evolving concept of the American Dream and its impact on businesses. Robert shares insights from his career in political polling and consulting at Brunswick Group, explaining how the American Dream has shifted from a focus on material wealth to one of self-actualization and independence, especially among younger generations. They explore how these changes affect consumer behavior and marketing strategies, highlighting the importance of authenticity in connecting with modern audiences. The conversation also touches on cultural reflections of these shifts in music and the enduring symbolism of the "open road" in American life.

You can reach out to Robert on LinkedIn.

Many thanks to Robert for being our guest. Thanks also to our producer, Natalie Pusch; and our editor, Big Bad Audio.

In this episode of the Green Book Podcast, Lenny Murphy and guest Rafa Cespedes recap the IIEX LATAM event, discussing the growth of the insights industry in Latin America and the impact of fostering innovation and cross-pollination between Latin American and U.S. markets. They explore how technology, including AI, has transformed the industry, while emphasizing the importance of human connection and cultural understanding. Rafa highlights the challenges and opportunities in adapting to new trends, and how brands must evolve to meet changing consumer needs. They also touch on the value of building a global community and sharing knowledge through collaborative efforts like IIEX events and other industry initiatives.

You can reach out to Rafa on LinkedIn.

Many thanks to Rafa for being our guest. Thanks also to our producer, Natalie Pusch; and our editor, Big Bad Audio.

In this episode of the GreenBook Podcast, host Karen Lynch sits down with Jennifer Lien, UX Research Lead at Away, and Aaron Cannon, CEO and Co-Founder of Outset AI, to explore the collaborative journey behind Away's new soft side luggage line. They dive into how AI and user research came together to inform the product’s design, focusing on key insights from customers around durability and materials. Jennifer and Aaron share their experiences in scaling research with AI, the importance of curiosity in understanding user behavior, and how this partnership demonstrates the future of human-centered design.

You can reach out to Jennifer on LinkedIn.

You can reach out to Aaron on LinkedIn.

Many thanks to Jennifer and Aaron for being our guests. Thanks also to our producer, Natalie Pusch; and our editor, Big Bad Audio.

In this episode of the Greenbook Podcast, host Karen Lynch sits down with Tino Klähne, Director of Strategic Innovation and Intelligence at Lufthansa Innovation Hub, to explore how his team is shaping the future of travel. Tino discusses how they use strategic intelligence to spot emerging opportunities and threats, employing cutting-edge tools like AI, an innovative "indicator stack," and even Wikipedia edits to predict industry shifts. They also dive into the exciting potential of the metaverse for aviation and how Lufthansa’s open approach to sharing insights is transforming the travel ecosystem.

You can reach out to Tino on LinkedIn.

Many thanks to Tino for being our guest. Thanks also to our producer, Natalie Pusch; and our editor, Big Bad Audio.