Episode 292 hosts Grazina Fechner (Media & communications expert, keynote speaker) from Sydney, Australia.

Affectionately known as 'Griz', she's a regular on Channel 7 where she gives her quirky assessments on communication and interactions between people. She founded her compnay Front & Centre over 20 years ago where she and her team help develop leadership skills, teamwork, public speaking and mindset for people from all sorts of backgrounds.

In this episode we have an in-depth discussion with Griz covering a range of topics crucial for aesthetic businesses. We dive into Griz's unique career journey, including her challenges and triumphs with personal health battles. Key topics discussed include the vital role of mindset during stressful times, the importance of creating an authentic personal brand, and strategies to manage and overcome the obstacles currently faced by the aesthetics industry.

We explore the significance of feedback, effective communication in clinic settings, and the different pathways to success, whether as a business owner or a team member. This episode is filled with practical advice, inspiring stories, and actionable strategies for professionals in the medical aesthetics space.

00:00 Morning Catch-Up and Weekly Updates

00:37 Introducing Griz: A Special Guest

01:43 Griz's Background and Career Journey

05:00 Challenges in the Aesthetic Industry

11:19 Mindset and Personal Growth

42:38 Understanding the Impact of Clinic Culture

43:13 Effective Feedback Using the SBI Model

44:55 Creating a Feedback Culture

46:52 Setting Expectations and Communication

51:15 Adapting to Regulatory Changes

55:48 Building and Promoting Your Brand

01:06:50 Dealing with Difficult Patients

01:12:19 Knowing When to Step Back from Business Ownership

01:21:36 Final Thoughts and Encouragement

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