Steve Robinson had been at four different jobs in eight years. So when he joined Chick-fil-A in 1981, he was surprised to find a different culture than any other fast food restaurant in America. On this episode of Marketing Trends, Steve talks about brand loyalty, how they rank-order innovation to put people first, and why his aim will always be to grow bigger, not better. 

Tune in to learn:

• How the culture of Chick-fil-A was a “paradigm buster” (6:14) 
• How a ‘brand experience over profit’ mindset is a game-changer (12:45) 
• Why Chick-fil-A employees aren’t going anywhere (15:00)
• Why simplicity is key (18:50)

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