Hacking Self Storage

Jim Ross is the Host of The Self Storage Show & Owner of Self Storage Domination Management. And the President of 3 Mile Domination - Self Storage Services.

He creates successful Self Storage businesses by Educating: The Self Storage Show, Training: 30 Days Challenge and Managing: Self Storage Domination Management.

He hosts an audio/video podcast that helps those in the Self Storage industry to be successful in today's market.

He also involved in the Self Storage industry for over 20+ years now. He started in this industry as a newlywed living and managing a couple of Self Storage properties. His role grew to that of Regional Manager overseeing many properties across various states throughout the U.S.

On today's Podcast

02:36 – Getting to Know Jim Ross

05:27 – Jim's #1 Superpower

07:36 – The biggest lesson that Jim's had learnt in his career

11:34 - How did Jim come into the Self Storage Industry

14:10 – What Jim's love most about the industry

16:05 - About Self Storage Show

20:05 - The biggest problems that people are seeing in the Self-Storage industry

23:19 – About Sales Script

34:55 - Recommend from Jim to Self Storage Company on how to increase revenue

40:38 - Most common mistakes that Jim sees in the Self Storage Companies

42:03 – What offers Jim's recommended

45:21 – A bit of advice to Self-Storage companies

50:22 – QuickFire Round – Five Questions for Fun

Books Mentioned:

Rework by Jason Fried - https://www.amazon.com/Rework-Jason-Fried-ebook-dp-B002MUAJ2A/dp/B002MUAJ2A/ref=mt_kindle?_encoding=UTF8&me=&qid=

Links Mentioned:

The Self Storage Show - https://www.theselfstorageshow.com/home

Self Storage Domination – https://www.facebook.com/groups/selfstoragedomination/

Jim Ross on LinkedIn - https://www.linkedin.com/in/selfstorageservices/

Another week .... Another positive SQ Week. Aww wow this feels so nice saying this!!

Like in every week there are positives and there are negatives, press that play button to hear all about them

Enjoy

Dean

Well that was an interesting week ... great week for revenue but a bad bad week for reservations and move ins.

Click that play button, grab a coffee and let me tell you all about it

Dean

Bridging the Gap Between Self-Storage Automation and Customer Service Automated self-storage facilities are becoming increasingly popular. We're seeing more and more self-storage owners and operators take advantage of this technology with advanced Smart Entry systems providing tenants a fully automated rental experience without ever interacting with a manager if they choose. The big question about having an automated facility - what do tenants prefer and how is it affecting the self-storage industry? We sat down with Dean Booty, Owner of Stor More Self Storage and Travis Morrow, President of National Self Storage, in this debate on automation vs. customer service. If you're a self-storage owner or manager, this is a podcast you don't want to miss! Dean and Travis go back and forth with their diverse opinions on what they feel is best for the overall customer experience. Dean explains why he thinks a manager and staff onsite at all times is more effective, while Travis dives into the importance of providing options and delivering enhanced customer service using automation and why. Other topics covered in this podcast include:

• Self-storage smart entry
• Using technology to improve customer experience
• Self-storage security
• Virtual management
• And more!

Links Janus International Podcast - https://www.janusintl.com/news-media/blog/smart-self-storage National Self Storage Website- nationalselfstorage.com

Good morning Store Nation

Cant wait for you to listen to this episode .... I talk about

- Been so bullish about the future

- 16 Reservations

- Importance of Insurance

- No Bounced DDs

- Quote of the week

And so so much more

Enjoy

Dean

Timothy Brant-Coles is the founder and owner of Brant Group. He's also the founder of Brant Self Storage and Removals.

With a £2,000 legacy from his grandfather, he bought a piece of land outside the town and two small containers to start his own company.

On today's Podcast

01:40 – Getting to know Timothy Brant-Coles

02:26 - How did Timothy get into the Self Storage Industry

04:30 – Timothy's #1 Superpower

09:03 - The biggest lesson he had learnt in his career

10:23 - About the Brant Self Storage

10:54 – What Brant Self Storage offers

11:45 - About Brant Self Storage free removals

14:28 - What he did to make Brant Self Storage successful

15:14 – Prices on Brant Self Storage website

18:39 – Brant Self Storage Advertisements

20:56 - Key Performance Indicators that he looks at for Brant Self Storage

24:30 - One thing that he wishes he could've known when he started in the industry

26:43 - A piece of advice for Self-Storage owners

27:05 - Where does he see himself in the next five years

27:54 – Quick Fire Round – Five Questions for Fun

Books Mentioned:

The Wolf of Wall Street by Jordan Belfort - https://www.amazon.com/Wolf-Wall-Street-Jordan-Belfort/dp/0553384775

Links Mentioned:

Brant Self Storage & Removals Website – https://www.brantgroup.co.uk/

Hey,

So last week was a really interesting week in more ways than one ... Quotes are massively up but Conversions are less than we expect

We had to evict a customer ... Never a nice thing to do but I tell all in the podcast

Enjoy

Dean

Martin Bazeley is the owner of Barn-Store, an independent family-run household storage company.

Martin and his wife, Audrey, and their three children live in the farmhouse at Offwell Farm and therefore on hand to oversee the Barn Store site.

Martin also runs his own Suthwyk Ales business -- with barley grown on the farm. He supplies to pubs, restaurants, off-licenses and farmers' markets. As well as to the newly opened real ale bottle shop and steam brewery museum, Southwick Brewhouse.

On today's Podcast

02:17 - Getting to know Martin Bazeley

07:15 – How did Martin get into the Self Storage Industry

09:03 – Martin's #1 Superpower

11:40 – The biggest lesson he had learnt in his career

14:21 – About the Barn Store

16:14 – Barn Store franchise and offers

23.37 - How did Martin come across the franchising

24:59 - Criteria and checklist to becoming a franchisee

26:45 – What did Martin do to make Barn Store successful

29:28 – Know the reason behind Barn Store's prices

35:06 - Where does Barn Storage advertise

40:57 - The Key Performance Indicators that Martin looks at for a Barn Storage

43:30 - A piece of advice from Martin to Self Storage Companies/Self Storage Owners

45:16 – One thing that Martin wishes he could've known when he started in the industry

46:41 - Where does Martin see himself in the next five years

48:04 – QuickFire Round - Five Question for fun

Books Mentioned:

Dam Busters: The True Story of the Inventors and Airmen Who Led the Devastating Raid to Smash the German Dams in 1943 by James Holland - https://www.amazon.com/Dam-Busters-Inventors-Airmen-Devastating/dp/0802121691

Links Mention

Barn Store Website - https://www.barn-store.co.uk/

Happy Monday to you store Nation.

In this episode I go through my weekly numbers and even mention some take aways for the quarter just gone

Enjoy

Dean

So another month has been and gone and for me in 2018 December was the most painful, we lost a net sq ft of over 3,000. Im pleased to report this December wasnt as bad.

As in every month we had some positives and some negatives and share the lot.

Enjoy

Dean