#372 In part two of our masterclass with Dave Menz, the Laundromat Millionaire, we shift from customer experience to the operational engine that drives a truly scalable business. Dave reveals how documented systems, strong SOPs, and empowered employees are the foundation of long-term success — not just in laundromats, but in any service-based business. From unclogging drains before they flood your store to building a business that thrives while you’re on vacation, this episode is packed with tactical wisdom and real-world examples. We also explore innovative revenue streams, the truth about passive income, and how digital marketing is reshaping this traditionally overlooked industry. If you’re serious about building a business that runs without you, class is in session again with Dave Menz!

What we discuss with Dave:

+ Systems create true scalability

+ SOPs prevent costly emergencies

+ Maintenance must be proactive

+ Full-service laundromats win loyalty

+ Attended stores attract premium clients

+ Marketing works if product stands out

+ Revenue varies by market density

+ Partnerships can boost utilization

+ Always improve processes and systems

+ Humility and curiosity drive growth

Thank you, Dave!

Check out Laundromat Millionaire at LaundromatMillionaire.com.

Check out Queen City Laundry at QueenCityLaundry.com.

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