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Dr. Neda Gould, a clinical psychologist and professor at Johns Hopkins, discusses strategies for managing patient anxiety in healthcare settings. She highlights the significance of normalizing anxiety, building rapport, and employing mindfulness and grounding techniques to alleviate patient distress.

Looking for something specific? Here you go!

00:02:05 Normalize anxiety, reduce uncertainty. 

00:05:17 Addressing anxiety with empathy. 

00:11:29 Normalize anxiety, establish rapport 

00:19:32 Humor can help build rapport. 

00:22:49 Humanizing interactions reduces patient anxiety. 

00:27:56 Tools for managing anxiety.

More on Dr. Neda Gould:

Over a decade ago, clinical psychologist Neda Gould was a postdoctoral fellow working on the Burn Unit at Johns Hopkins Bayview when she heard about a compelling new course. It focused on teaching the basics of mindfulness as a tool for  reducing stress. Intrigued, Gould enrolled, hoping the tools she learned could be used to help patients with burns who were suffering from post-traumatic stress disorder.

Dr. Gould is Director of the Mindfulness Program and Associate Director of the Bayview Anxiety Disorders Clinic, both in the Department of Psychiatry and Behavioral Sciences at the Johns Hopkins School of Medicine.

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