This week a listener asked a question about whether a company should hire employees or contractors.

Sometimes organizations let contractors get away with behavior they would not let performers get away with.

If you are going to use contractors, you need to include clarity in the contract. Outline behavior, appearance, client interaction. Lay out expectations for professionalism and hold them to it.

At Disney, we are so clear with contractors a guest would never know if they had an interaction with a cast member or a contractor.

If contractors are not living up to expectations, you need to deal with it promptly and directly. If they are doing business in your name, they need to perform as well as you do.

Also in this episode, I answer a second listener question about how to find a job when you move to a new area.