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Ready for a heartwarming chat with a man who’s as passionate about revving Dodge Vipers as he is about successful business transitions and remodeling industry? Our guest for the episode, Andy Apter, the president of the National Association of the Remodeling Industry (NARI), is just that! Moreover, we confront customer service issues that often plague small businesses, throwing in a real-life $4 million project nightmare involving a couple battling a health crisis. Did you know our amazing voices can go beyond just the microphone? Yes, we have video! Subscribe to our YouTube channel here!

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Andy’s Links:

•  LinkedIn | @Andy Apter

•  Website | https://apterremodeling.com 

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GOLD NUGGETS:

(00:00) - A Small Business Owner’s Journey

(02:38) - Andy Apter Intro

(13:14) - Transitions and Growth in Business

(22:23) - Finding Mentors and Scaling Down Business

(30:20) - Dodge Viper Collection

(40:15) - Customer Service Issues and Contractor Nightmare

(44:47) - Stories, Job Satisfaction and Motivation

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Previous guests on The Small Business Safari include Amy Lyle, Ben Alexander, Joseph Sission, Jonathan Ellis, Brad Dell, Chris Hanks, C.T. Emerson, Chad Brown, Tracy Moore, Wayne Sherger, David Raymond, Paul Redman, Gabby Meteor, Ryan Dement, Barbara Heil Sonneck, Bryan John, Tom Defore, Rusty Clifton, Duane Johns, Beth Miller, Jason Sleeman, Andy Suggs, Chris Michel, Jon Ostenson, Tommy Breedlove, Rocky Lalvani, Amanda Griffey, Spencer Powell, Joe Perrone, David Lupberger, Duane C. Barney, Dave Moerman, Jim Ryerson, Al Mishkoff, Scott Specker, Mike Claudio and more!

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If you loved this episode try these!

• Finding a Profitable Niche | Todd Howard

• How to Successfully Exit Multiple Businesses | Dominic Rubino

• More Balls than Brains can lead to Success with Rocco Sinisgalli

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Have any questions or comments? Connect with me here!

From the Zoo to Wild is a book for entrepreneurs passionate about home services, looking to move away from corporate jobs. Chris Lalomia, a former executive, shares his path, discoveries, and tools to succeed as a small business owner in home improvement retail. The book provides the mindset, habits, leadership style, and customer-oriented processes necessary to succeed as a small business owner in home services.