What happens when an ICU nurse brings his heart for care into the world of short-term rentals?

In this episode, we sit down with Jeremy Rosen, who’s turned his passion for helping people into a thriving business managing over 20 properties—all while still working hospital shifts. He shares how compassion, clear systems, and smart tech have helped him scale without losing the personal touch.

From building trust with guests and owners to using tools like Host Buddy and Happy Guest, Jeremy walks us through the strategies that keep his operation running smoothly. Hosts Jason and Rory also dive into the power of reviews, building a reliable team, and the behind-the-scenes systems every successful host needs.

Whether you're just starting out or managing multiple units, this episode is packed with real-life insights and practical tips to help you grow your short-term rental business—and create five-star guest experiences every time.

Things we discussed in this episode:

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  • Jeremy Rosen’s transition from ICU nurse to short-term rental operator.
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  • Balancing a full-time nursing career with managing 20+ rental properties.
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  • Building trust with guests through personalized communication and profile strategies.
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  • Managing guest reviews and encouraging five-star feedback.
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  • Handling negative or unusual guest reviews and learning from criticism.
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  • The importance of systems and automation for scaling property management.
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  • Building and managing a team, including local staff and virtual assistants.
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  • Leveraging tech tools like Host Buddy and Happy Guest for messaging and upsells.
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  • Owner relations and setting expectations for property management.
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  • Strategies for business growth, including marketing, lead generation, and targeting ideal properties.

  
  

Get in touch with Jeremy:

Instagram - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.instagram.com/@yourhomeawaymgmt/

Facebook - ⁠⁠https://www.facebook.com/YHAMLLC

Website - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://yham.host/

#SmartStayShow #realestate #realestateinvestor #realestateagent #RealEstateInvesting #ShortTermRentals #Hospitality #AirbnbHost #GuestExperience #RentalBusiness #STRSuccess #HostTips #VacationRental #HospitalityTech

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