In this episode, ServiceTitan’s own Shelby Breger and Christine Yang join the show to explore how Virtual Agents and Adaptive Capacity are helping contractors respond faster, book more jobs, and create a better customer experience. They explain how AI-powered voice and SMS agents can answer calls, follow up on leads, handle customer conversations, and automate routine tasks that often consume valuable office time. The conversation also dives into Adaptive Capacity, the scheduling engine that powers accurate booking by factoring in technician shifts, skills, business units, zones, and existing workload. 

Join us as we discuss: 

• [1:24] Where contractors should start with virtual agents

• [10:00] Common scheduling challenges Adaptive Capacity solves

• [22:38] A practical roadmap for implementing AI tools

Check out these resources we mentioned during the podcast:

• Adaptive Capacity Webinar Sign-up

• Sign up for ServiceTitan Virtual Agents

• Book time to discuss Voice Agents with a ServiceTitan team member!
  
  

You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here. 

Know a business that could use a bit of muscle from ServiceTitan? Refer them here!

Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player.

Hosted on Ausha. See ausha.co/privacy-policy for more information.