This week, Annie Kane and James Mitchell are joined by a new broker, Loan Market's Bernard Desmond, to find out how he has written $20 million in his first six months of business. The Melbourne-based broker, who is up for Best Customer Service and Rising Star at the Better Business Awards (Victoria), discusses what triggered him to make the jump from banking to broking, his 2018 goals after exceeding all expectations last year, the highlights of his career so far as well as the secrets to his success. You will also find out: - Why he launched a video series - Why he is recruiting for a customer-service role - Why he chose Loan Market www.theadviser.com.au