We know empathy is important in relationships, but what about at work? Karen Millsap, CEO of Egency and TEDx speaker, joins us to share her story and how she’s using empathy to improve workplace culture. After losing her husband in a terrible tragedy, Karen realized how little support our society offers for grieving people. We’ll cover pivotal moments of her experience, how to best help our colleagues after trauma and how empathy and compassion can change the workplace for the better.

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About Karen Millsap: 

Karen Millsap, also known as, The Grief Consultant, began her career in human resources and talent acquisition where she lead countless training, new process, and change initiatives. At a young age, she suddenly became a widow when her husband was tragically murdered which completely changed the trajectory of her life. After experiencing a domino effect of other losses, she became acutely aware of the overall lack of support in our society for grieving people. We are all connected through our struggles, from the death of loved ones, to life-altering illnesses, divorce, even job loss. This realization ignited Karen's desire to turn her pain into purpose and pay it forward to help others.  

Karen’s work has been featured in SHRM Magazine, on Good Morning Washington, MSNBC, and many others! She is a TEDx keynote speaker who inspires audiences to embrace compassion and empathy to help alleviate other’s suffering by becoming advocates for their own adversaries.  This experience opens minds and hearts to revive connectivity.  

Karen is the CEO (Chief Empathy Officer) of Egency, a firm that helps organizations create a human-centric culture with compassion and empathy. She's also the author of the upcoming book, Now What? and founder of Well Now Global Retreats. 

​Karen received her undergraduate degree in Communication from George Mason University in Fairfax, Virginia. She is also a Certified Grief Recovery Specialist through the Grief Recovery Institute in Los Angeles, California. 

Connect with Karen Millsap on LinkedIn

Resources Mentioned:

• Karen's Tedx Talk
• Option B