In this episode, Angela Kump, Pro Product Specialist at Contact Center Pro ServiceTitan, talks about  Contact Center Pro implementation. Angela shares her experience as an early adopter, from testing it in a low-risk environment to rolling it out across multiple companies with a shared call center. She walks through what makes Contact Center Pro different, how centralization impacts booking and abandon rates, and why small details like headset setup and user planning can make or break your go-live. Angela also breaks down features like conversation history, Second Chance leads, and AI voice agents, and what they actually mean for day-to-day operations.

Join us as we discuss: 

• [2:22] How Contact Center Pro solves multi-company challenges

• [11:38] What to know before implementing Contact Center Pro

• [20:07] Common go-live challenges and getting buy-in from your CSRs

Check out these resources we mentioned during the podcast:

• ServiceTitan Phones Pro

• Dialpad
  

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