Kathy Dundas of No Fuss Home Loans took home the award for Best Customer Service (individual) at this year's Better Business Awards NSW. In this episode of the Elite Broker podcast, Kathy joins host Annie Kane to reveal how differentiates herself through customer service, the challenges she has faced in her journey as a broker, and her thoughts on where the broking industry could be headed. Kathy will also share thoughts on: - Ensuring good customer outcomes in an era of heightened scrutiny - Choosing an aggregator - The current state of property and credit market And plenty more!