Delivering fantastic customer service is the key to running a successful brokerage and Own Home Loans, led by Rory Sercombe, has been leading the way down in Victoria — taking home the award of Best Customer Service (Office) in Victoria/Tasmania at the Better Business Awards 2022 earlier this year. The former franchise brokerage set up his own brokerage after wanting to deliver a service proposition that focused on getting rid of mortgage debt, rather than taking on more debt. In this episode of Elite Broker, host Annie Kane catches up with the broker principal to find out:

• Why he wants to help borrowers become mortgage-free
• The process he follows to deliver strong customer service
• How he chose his aggregators

And much more!