Delivering fantastic customer service is the key to running a successful brokerage and Own Home Loans, led by Rory Sercombe, has been leading the way down in Victoria — taking home the award of Best Customer Service (Office) in Victoria/Tasmania at the Better Business Awards 2022 earlier this year. The former franchise brokerage set up his own brokerage after wanting to deliver a service proposition that focused on getting rid of mortgage debt, rather than taking on more debt. In this episode of Elite Broker, host Annie Kane catches up with the broker principal to find out: <ul> <li>Why he wants to help borrowers become mortgage-free</li> <li>The process he follows to deliver strong customer service</li> <li>How he chose his aggregators </li> </ul> And much more!

Delivering fantastic customer service is the key to running a successful brokerage and Own Home Loans, led by Rory Sercombe, has been leading the way down in Victoria — taking home the award of Best Customer Service (Office) in Victoria/Tasmania at the Better Business Awards 2022 earlier this year. The former franchise brokerage set up his own brokerage after wanting to deliver a service proposition that focused on getting rid of mortgage debt, rather than taking on more debt. In this episode of Elite Broker, host Annie Kane catches up with the broker principal to find out: Why he wants to help borrowers become mortgage-free The process he follows to deliver strong customer service How he chose his aggregators And much more!

Delivering fantastic customer service is the key to running a successful brokerage and Own Home Loans, led by Rory Sercombe, has been leading the way down in Victoria — taking home the award of Best Customer Service (Office) in Victoria/Tasmania at the Better Business Awards 2022 earlier this year. The former franchise brokerage set up his own brokerage after wanting to deliver a service proposition that focused on getting rid of mortgage debt, rather than taking on more debt. In this episode of Elite Broker, host Annie Kane catches up with the broker principal to find out: <ul> <li>Why he wants to help borrowers become mortgage-free</li> <li>The process he follows to deliver strong customer service</li> <li>How he chose his aggregators&nbsp;</li> </ul> And much more!

How Own Home Loans delivers award-winning service

The Adviser Podcast Network brings together the best of the Australian broking industry within one dedicated platform – delivering brokers professional development advice and top tips on running a successful broking business.

Lead by editor Annie Kane, The Adviser Podcast Network includes a number of focused programs, including:

Elite Broker: Interviews with Australia’s leading brokers to uncover their career progression, how they’re operating a busy broker business, and their top tips for brokers looking to run a successful brokerage.

In Focus: Looking at one particular theme, segment or trend impacting the broking industry, In Focus aims to help brokers keep across the latest developments in the space.

Also discover what’s impacting the property market in What’s Making Headlines and tune in to discover more about leading brokers in the Awards Finalist Showcase!

Subscribe today and receive each new podcast direct to your podcast player.

For further information visit www.theadviser.com.au or email editor@theadviser.com.au.

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The Adviser Podcast Network brings together the best of the Australian broking industry within one dedicated platform – delivering brokers professional development advice and top tips on running a successful broking business. Lead by editor Annie Kane, The Adviser Podcast Network includes a number of focused programs, including: Elite Broker: Interviews with Australia’s leading brokers to uncover their career progression, how they’re operating a busy broker business, and their top tips for brokers looking to run a successful brokerage. In Focus: Looking at one particular theme, segment or trend impacting the broking industry, In Focus aims to help brokers keep across the latest developments in the space. Also discover what’s impacting the property market in What’s Making Headlines and tune in to discover more about leading brokers in the Awards Finalist Showcase! Subscribe today and receive each new podcast direct to your podcast player. For further information visit www.theadviser.com.au or email editor@theadviser.com.au.

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How Own Home Loans delivers award-winning service

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