Lincoln Walpole, Chief Business Officer atAny Hour Group, joins us to unpack the importance of KPI tracking in scaling operations and boosting profitability.

He recounts his journey from helping run a $10 million service business to overseeing over 2,000 employees as part of a private equity group spanning 30 locations.

Lincoln shares the key metrics that drive his business, from lead funnel efficiency to retention benchmarks, and explains how tracking KPIs daily can transform your service business.

Join us as we discuss:

• [5:15] The top KPIs for tracking a service business’s success

• [14:51] Benchmarking your KPIs to maximize your gross profit margins 

• [20:31] Why you should closely track your employee retention

• [26:37] Day-to-day efficiencies and managing big investments
  

Check out these resources we mentioned during the podcast:

• Any Hour Services (Orem, Utah)

• ServiceTitan Dispatch Pro
  

You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. 

Know a business that could use a bit of muscle from ServiceTitan? Refer them here!

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