John Kucera the VP of Product Management at Salesforce and Taksina Eammano, VP, AI & Automation, Service Cloud at Salesforce, work together on a mission to bring automation into the hands of customers. On this episode of IT Visionaries, they explain what they focus on when thinking about automation, and they discuss the role automation and RPA will play in the future of work and life.

Key Takeaways:

• Automation can create better customer experiences
• When looking at RPA, you have to understand your process before you automate
• Automation can and will be used to solve really big problems

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