Ruan Berger, director at Brisbane-based Time Home Loans, joins host Annie Kane to reveal how he runs his award-winning brokerage. Ruan reveals his formula to running an award-winning customer service office, how he retains relationships with clients post-settlement and how he has built strong relationships with local real estate agents to generate leads. He also shares: - Why ethics and culture are important to running a business - What award-winning customer service looks like - Top three tips for brokers looking to start their own business

Ruan Berger, director at Brisbane-based Time Home Loans, joins host Annie Kane to reveal how he runs his award-winning brokerage. Ruan reveals his formula to running an award-winning customer service office, how he retains relationships with clients post-settlement and how he has built strong relationships with local real estate agents to generate leads. He also shares: - Why ethics and culture are important to running a business - What award-winning customer service looks like - Top three tips for brokers looking to start their own business

How this broker delivers exceptional customer service

The Adviser Podcast Network brings together the best of the Australian broking industry within one dedicated platform – delivering brokers professional development advice and top tips on running a successful broking business.

Lead by editor Annie Kane, The Adviser Podcast Network includes a number of focused programs, including:

Elite Broker: Interviews with Australia's leading brokers to uncover their career progression, how they're operating a busy broker business, and their top tips for brokers looking to run a successful brokerage.

In Focus: Looking at one particular theme, segment or trend impacting the broking industry, In Focus aims to help brokers keep across the latest developments in the space.

Also discover what's impacting the property market in What's Making Headlines and tune in to discover more about leading brokers in the Awards Finalist Showcase!

Subscribe today and receive each new podcast direct to your podcast player.

For further information visit www.theadviser.com.au or email editor@theadviser.com.au.

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The Adviser Podcast Network brings together the best of the Australian broking industry within one dedicated platform – delivering brokers professional development advice and top tips on running a successful broking business. Lead by editor Annie Kane, The Adviser Podcast Network includes a number of focused programs, including: Elite Broker: Interviews with Australia's leading brokers to uncover their career progression, how they're operating a busy broker business, and their top tips for brokers looking to run a successful brokerage. In Focus: Looking at one particular theme, segment or trend impacting the broking industry, In Focus aims to help brokers keep across the latest developments in the space. Also discover what's impacting the property market in What's Making Headlines and tune in to discover more about leading brokers in the Awards Finalist Showcase! Subscribe today and receive each new podcast direct to your podcast player. For further information visit www.theadviser.com.au or email editor@theadviser.com.au.

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How this broker delivers exceptional customer service

How this broker delivers exceptional customer service

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