Like many brokers, Sarah Farrugia has had several careers before finding her calling as a mortgage broker, having been a receptionist and a BDM before establishing her own firm, SAF Finance.

In this episode of Elite Broker, Sarah talks to host Annie Kane about how she balances managing a business, writing loans and mothering four young children, all while providing award-winning customer service to her clients.

Sarah also explains:

• Desirable qualities in an aggregator
• Tools and processes for efficiency
• Tips for delivering exceptional client services