As a broker of 19 years, Emma Cattermole has long been providing exceptional customer service. And, after joining forces with another broker and separating out the operations management, her brokerage has been growing from strength to strength. In this episode of Elite Broker, host Annie Kane catches up with the Editor's Choice Award winner for Queensland 2022 to find out how she built and expanded her brokerage, why having an operations manager is crucial to growth, and her top tips for other brokers looking to build their brokerage. Tune in to find out:

• The processes that Emma has put in place to successfully grow
• How she trains up her team and focuses on continual improvement
• Why she thinks broking is a great career choice for women

And much more!