Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, Recorded live at Business Uncensored 2024, hosts Tersh Blissett and Joshua Crouch sit down with Danielle Putnam and Suzanne Wedeven from The New Flat Rate team. They discuss industry trends, challenges, and the importance of pricing strategy adjustments to cope with market shifts. 📈🛠  

Danielle and Suzanne share insights on enhancing operational efficiency through strategic price book updates and the benefits of coaching in navigating these changes. This conversation is filled with practical tips for service businesses aiming to thrive in dynamic conditions.

 

Timestamps ⏰

03:38 -  Introduction to the Episode Along with Guests Danielle Putnam and Suzanne Wedeven. 04:22 - Industry Trends: Sales Decline, Call Volume Impact & Pricing Inflation. 05:51 - Box Replacements vs. Repairs: Pricing Challenges & Automation Solutions 09:25 - Optimizing Business Processes & Time Management Before Automation 13:09 - Boosting Efficiency: Delegation, Virtual Assistants & Performance-Based Pay Considerations. 18:03 - Maximizing Industry Events: The Power of Networking & Effective Strategies 23:14 - Breaking Into Industry Circles: Networking, Planning & Engagement at Events 26:43 - Adapting to Industry Changes: Tech Trends, Experience & Consumer Education 30:53 - Closing Remarks and Appreciation for Event Participation.

 

In this Episode, here's what you can expect to learn: 

• Exploring how tools like Avoca boost booking rates and operational efficiency.

• Automating call handling and customer interactions to save time and resources.

• Integrating new technologies while retaining a personal touch in customer service.

• Merging technology with expert knowledge for superior outcomes.

• Strategies for service companies to scale effectively and reduce costs while improving customer satisfaction.

If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)

Links & References:

LinkedIn: 

• Danielle Putnam

• Suzanne Wedeven

• The New Flat Rate Inc 

Website:

• The New Flat Rate Inc

This episode is kindly sponsored by:

• Sera

• UpFrog

• CallRail

• CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!

• MarketStorm

• Rilla 

• Lace.ai

• Autobot.ai

• Avoca.ai

 

Connect with us!

• Tersh Blissett

• Josh Crouch

• Join the Service Business Mastery Facebook group for more updates!

• Visit our website: www.servicebusinessmastery.com

Affiliate links:

• Castmagic

• StreamYard

• IfTTT

• Zyra Talk