A predominant theme throughout our industry has been to only see customers one time. That is a very difficult way to build a business and it has hurt many detailers. In this episode DJ @djpatterson.biz and Marshall @totalautosolutions discuss ideas to build a membership based business. A great part of this episode is a role play discussion between DJ and Marshall. Discussing, at what point in the sales process do you pitch maintenance programs to your client. The guys are suffering through their last Oktoberfest beer from Marshall Brewing. DJ Rates it 2 Pints and Marshall Rates it 1 Pint. Grab yourself a pint and enjoy.