Are your patients ghosting after visit 3? It might not be them, it might be your onboarding. Here's how to fix it.

If your patients aren’t completing their plans of care, you’re not alone, and you’re not stuck. In this tactical episode, Dave Kittle and Ben Bagge break down why patients drop off, how to coach therapists through mid-career slumps, and how outcome-based care can drive lifetime value. From hiring for belief to using a 30-point eval checklist, this is a masterclass in retention, mentorship, and building a clinic that transforms, not just treats.

You can connect with Ben Bagge and learn how to grow your cash-based physical therapy practice at https://clinicalmarketer.com

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⏱️ EPISODE BREAKDOWN

[00:00] — Invaluable Experiences

[01:02] — Introducing Ben Bagge

[01:13] — Challenges with Full-Time Physical Therapists

[01:31] — Tracking Therapist Performance

[01:40] — Ben's Practice and Experience

[02:14] — Initial Thoughts on Therapist Performance

[03:16] — Evaluating Therapist Performance

[04:27] — Addressing Patient Drop-offs

[05:35] — Therapist Insight and Feedback

[06:13] — Therapist's Tenure and Performance Trends

[07:21] — Collaborative Approach to Performance Issues

[09:33] — Setting Expectations with Therapists

[11:46] — Patient Lifecycle and Expectations

[14:49] — Setting Patient Expectations

[15:37] — Unique Approach to Physical Therapy

[17:08] — Long-Term Patient Engagement

[20:24] — Interviewing and Hiring Therapists

[21:27] — Evaluating Candidate Responses

[26:22] — Implementing Evaluation Templates

[28:44] — Adopting New Practices

[30:28] — Parting shots

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Want to Connect with Dave?

Book a strategy call:

https://clarity.fm/davekittle/expertise/physical-therapy-merger-acquisitions-valuations-healthcare-marketing-sales

Thinking of selling your practice or partnering?

https://www.fieldmakergroup.com

Connect with Dave:

Email: [email protected]

Instagram: @davekittle https://www.instagram.com/davekittle/

LinkedIn: https://www.linkedin.com/in/davekittle/

or

Call (646)-781-8884

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