If your roof is leaking or your sink is clogged what do you do? Who would you call? If you don’t know any roofers or plumbers, you might find yourself Googling your problem then crossing your fingers. The problem of finding the right person for the job at hand is one every person faces, and it’s a problem that Thumbtack is solving thanks to technology. On this episode of IT Visionaries, we’re joined by Raghavendra Prabhu, the CTO of Thumbtack, who explains what kind of tech is working behind the scenes to create personalized searches and how innovation at the company could lead to a whole new world of finding the right fit for every job you have.

Key Takeaways

• You need hyper-personalized technology to solve the problem of finding someone to hire
• Data is important, but listening to the customers can lead to just as many insights
• When you encourage innovation, don’t limit participation just to engineers. Support every employee who wants to try something new

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