Healthcare is more than just about medical care, it’s about the patients and their experiences. How could you make the patient’s experience of going to the doctor less stressful, or even pleasant? How will you keep your practice more efficient, while still keeping your patients' best interests at heart? 

This week's The Dave Kittle Show episode, Dave Kittle will be joined by Rafi Salazar. Rafael Salazar II, MHS, OTR/L is an occupational therapist and private practice owner of ProActive Rehabilitation & Wellness in Augusta, GA. And, Rafi is also the principal owner of Rehab U Practice Solutions https://rehabupracticesolutions.com/. 

Check out his podcast, where he’s the host of The Better Outcomes Show at www.betteroutcomes.show 

New book launch:Better outcomes: A Guide To Humanizing Healthcare  

We will touch on such topics as:

• When you're a PT or OT, you learn to love the people you help. You learn that every person you come into contact with has a story and needs care in their own way, so you can be the best for them.
• How can you develop a framework that allows clinicians the ability to make that relationship and build that relationship with a prospective patient or client.
• The patient or client needs to understand from the beginning that what they're getting is something of value. It's not just about selling, but about communicating the value that you provide.
• The physical environment of the clinic is important for patients, who may be uncomfortable in new surroundings and unfamiliar with their surroundings. A comfortable environment helps patients feel more relaxed and at ease.
• Delivering a standard of care that leaves the patient feeling, known, heard, listened to, and valued, which is super important for the engagement and retention side of things.
• Patient satisfaction is a huge factor in whether or not people will come back to your practice or recommend you to friends and family.
• The standard of care you deliver is just as important to the patients' health as their treatment.
• It's important to know how satisfied patients’ are with the care they receive in order to make sure that you're helping your clients to get the best results from their treatment.
• How will you keep your practice more efficient to make sure your patients are satisfied with their care?    

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