Toolbox for the Trades

How to Keep Profits High When Customer Spending is Low


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As the costs of goods and materials continue to rise, consumer confidence is low, inflation is high, and business expenses are increasing. So what’s an HVAC business owner to do?

Today we’re talking to two experts in the industry — ServiceTitan’s Chris Hunter, Director of Customer Relations, and Deanna Kawasaki, Senior Director of Product Management.

We discuss ways to keep your HVAC customers happy, offer more financing options, and keep profits rolling in. We talk about benchmarks and how to know if you’re doing well. Plus — tools and technology you can use to maximize your business.

Summer is coming. Are you ready?

Join us as we discuss:

  • [18:33] The Consumer Confidence Index and what it means for you

  • [25:15] Why financing is an advantage for homeowners and businesses

  • [37:53] Being ready to profit during the first heat wave of the summer

Check out these resources we mentioned during the podcast:


  • Look up your state’s energy office

  • How Do You Stack Up When Compared to Other Service Businesses Like Yours? 

  • ServiceTitan blog

You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here.

Know a business that could use a bit of muscle from ServiceTitan? Refer them here!


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Toolbox for the TradesBy ServiceTitan

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