Zack Kays, ServiceTitan Software Consultant at Titan Wizards, returns in his new role to dive into the power of Adaptive Capacity Planning. As the next-generation solution for capacity management, this real-time feature replaces the more rigid Adjustable Capacity Planning with flexible, strategic rules. Zack explains how businesses can speed up their booking process by 30 seconds per call using the "Get Adaptive Availability" button and how to use advanced skill-based setups to ensure the right technician is matched to the right job. From setting up "Do Not Service" rules to managing seasonal demand through fixed and relative date ranges, Zack provides a masterclass in optimizing your schedule for both efficiency and company culture.

Join us as we discuss: 

• [2:12] The core benefits of ServiceTitan’s new Adaptive Capacity Planning (ACP) feature

• [10:08] What users can expect in their first ACP instance and new workflows

• [20:13] Customizations and recommended adjustments you can make on the go

• [29:21] How ACP interacts with AI voice agents and the new capacity reporting section
  

Check out these resources we mentioned during the podcast:

• Adaptive Capacity

• The Blue Collar Nerd
  

You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here. 

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