After receiving an exciting inquiry, we may celebrate, but then what happens? Do we spend time on research or forms? Maybe this is a chance to welcome clients into our world, our business, and our experience before talking with them about their specific trip requests. On this episode of Masters in Travel, Whitney is joined by Madi and Kristen Steuber, Cofounders of Steuber Travel Group. Together they discuss the importance of onboarding a client while Madi and Kristen share their experience in learning from past mistakes and constantly striving to improve their business.