In part 2 of this episode of the HVAC Know It All Podcast, host Gary McCreadie, Director of Player Development and Head Coach at Shelburne Soccer Club, and President of McCreadie HVAC & Refrigeration Services and HVAC Know It All Inc, switches roles again to be interviewed by Scott Pierson, Vice President of HVAC & Market Strategy at Encompass Supply Chain Solutions. They talk about how much today’s customers really know about HVAC, why correct load calculations matter, and the risks of oversizing or undersizing systems. Gary shares tips for new business owners on choosing the right CRM tools, and they discuss helpful tech like remote support apps for younger technicians. The conversation also looks at how private equity ownership can push sales over service quality, and why doing the job right builds both trust and comfort for customers.

Gary McCreadie joins Scott Pierson to talk about how customer knowledge, technology, and business practices are shaping the HVAC industry today. Gary explains why proper load calculations are key to avoiding problems from oversized or undersized systems. They discuss tools like CRM software and remote support apps that help small businesses and newer techs work smarter. Gary also shares concerns about private equity companies focusing more on sales than service quality. It’s a real conversation on doing quality work, using the right tools, and keeping customers comfortable.

Gary talks about how some customers know more about HVAC than before, but many still misunderstand system needs. He explains why proper sizing through load calculations is so important to avoid comfort and equipment issues. Gary and Scott discuss useful tools like CRM software and remote support apps that help small companies and younger techs work better. They also look at how private equity ownership can push sales over quality service, and why doing the job right matters. It’s a clear, practical talk on using the right tools, making smart choices, and keeping customers happy.

Expect to Learn:

• Why proper load calculations are key to avoiding comfort and equipment problems.

• How CRM software and remote support apps help small businesses and new techs work smarter.

• What risks come from oversizing or undersizing HVAC systems?

• How private equity ownership can shift focus from quality service to sales.

• Why is doing the job right build trust, comfort, and long-term customer satisfaction?

 

Episode Highlights:

[00:00] - Introduction to Gary McCreadie in Part 02

[00:37] - Are Customers More HVAC-Savvy Today?

[03:04] - Why Load Calculations Prevent System Problems

[03:50] - Risks of Oversizing and Undersizing Equipment

[05:58] - Choosing the Right CRM Tools for Your Business

[08:52] - Remote Support Apps Helping Young Technicians

[10:03] - Private Equity’s Impact on Service vs. Sales

[15:17] - Correct Sizing for Better Comfort and Efficiency

[16:24] - Balancing Profit with Quality HVAC Work

 

This Episode is Kindly Sponsored by:

Master: https://www.master.ca/

Cintas: https://www.cintas.com/

Supply House: https://www.supplyhouse.com/

Cool Air Products: https://www.coolairproducts.net/

property.com: https://mccreadie.property.com 

 

Follow Scott Pierson on:

LinkedIn: https://www.linkedin.com/in/scott-pierson-15121a79/

Encompass Supply Chain Solutions: https://www.linkedin.com/company/encompass-supply-chain-solutions-inc-/

 

Follow Gary McCreadie on:

LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/

McCreadie HVAC & Refrigeration Services: https://www.linkedin.com/company/mccreadie-hvac-refrigeration-services/

HVAC Know It All Inc: https://www.linkedin.com/company/hvac-know-it-all-inc/

Shelburne Soccer Club: https://shelburnesoccerclub.sportngin.com/

Website: https://www.hvacknowitall.com

Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ 

Instagram: https://www.instagram.com/hvacknowitall1/