Lash Boss Radio

I am sharing my favorite classes and conferences I’ve attended in my lash career so far. I try to take courses consistently and always make time for lash conferences.

If you plan for attending events and put it into your cash flow plan, you’ll set yourself up to advance your career even further, make more money, and of course have fun!

I also want to note that I feel like I have taken something away from every class and conference I’ve attended, BUT the ones listed in this episode are ones that I highly recommend because they have reshaped me as an artist or business owner for various reasons.

I’ll be back next Monday for episode 100!!

The post 099 – Favorite classes and conferences I’ve attended so far appeared first on Lash Boss Radio.

In our industry, we often see multiple clients a day and hear their stories, let them vent, and give them our best work while simultaneously giving a therapy session. It can be a lot, especially when we all have our own stresses.

You may be struggling with burn out, over extending yourself for clients, or you may feel like there is not enough time in the day to accomplish everything. You may even be one of those people that doesn’t feel like they had a good day if they weren’t “productive” enough. There is a way out and if you are feeling this way, this episode is for you! Hope it resonates with you. Continue the conversation with me on Instagram @lashbossradio.

Thank you to today’s sponsor, Prolong Lash! You can save 15% on your order using code lashbossradio (all lowercase) here: www.prolonglash.com

The post 098 – Burnout, time management, and overcoming mental struggles as a lash artist appeared first on Lash Boss Radio.

A client challenge is exactly what it sounds like: some sort of challenge between you and your client!

A challenge can be something as small as the client didn’t like your music to a client didn’t like the lashes you placed on them. If you document each and every client challenge, big or small, you are able to see trends amongst your clientele and analyze what you can do to improve or prevent future ones!

Over time, you are able to consistently give exceptional client experiences based on what you know could possibly come up.

This episode dives into how to keep track of this information, how to analyze it, and what to do when you have a challenge come up with a client.

Reach me at @lashbossradio or [email protected] to continue the conversation

The post 097 – Client challenges and how to handle them appeared first on Lash Boss Radio.

Motherhood and business have a lot of parallels. They are both challenging, extremely fulfilling and require a ton of strength, energy, and love!

I’m sharing in this episode how I am managing (so far) to juggle both aspects of my life.. what has helped me, and what has held me back.

I’d love to hear what has helped you navigate motherhood and business ownership! Connect with me at [email protected] or @lashbossradio on Instagram

The post 096 – Balancing act of motherhood and business appeared first on Lash Boss Radio.

How is your business REALLY doing? How great of an experience are you REALLY providing? Maybe you think it’s getting time to hire a new artist or raise your prices. The only way to know is to get analytical with the data! Reviews and ratings are a great way to track this, but another way to analyze where your business stands is by running certain reports.

Productivity rate, prebook rate, and retention rate to name a few.

In this episode I dive into the above metrics, what they mean, and how to drive them up. I also give you my other favorite reports to track and how often I pull them!

Believe it or not, there were times in my career that I wouldn’t look at any reports other than our sales. Either I felt like I “didn’t have time” to run the reports, or I didn’t know which ones to run, or I didn’t know what to do with the information. NOW, I feel in complete control of these numbers and the success of my business because I know how to drive them up when a certain area of my business or customer experience needs attention.

It’s one of my favorite things to do at this point, and I never thought I’d say that!

See you back next Monday for an episode on the balancing act of parenthood and business ownership.

Connect with me at @lashbossradio on Instagram or shoot me an email [email protected]

The post 095 – Reports you should run & analyze + how often you should do so appeared first on Lash Boss Radio.

As a business owner, there are so many things to juggle and be mindful of on an everyday basis. Inventory, payroll, client communication, booking, etc. Not having clear policies set in place can cause laxity with clients, stress, and lost income.

It may be time to have a look at your current policies, polish them up, and cultivate healthier relationships with your business practices.

Thank you to Prolong Lash for sponsoring this episode! Check out www.prolonglash.com to purchase. Make sure to use code lashbossradio (all lowercase) at checkout for 15% off.

Want to continue the conversation? Head to @lashbossradio on Instagram or shoot me an email at [email protected]

See you next Monday for the next episode on reporting and analysis of your lash business!

The post 094 – Policies you should revisit and how to communicate them effectively appeared first on Lash Boss Radio.

It is so great to be back for Season 10! I have missed recording so much. This season you can expect to see crucial topics that will help you improve as a lash artist and/or salon owner vs interviews.

In this episode, I discuss why I decided to merge both of my locations into one. After 3 years of having two locations, I have my entire team under one roof. With this journey came a ton of lessons, which I’m sharing in this episode too!

Season 10 airs every Monday. Contact me at @lashbossradio on Instagram or send me an email [email protected] to continue the conversation.

Next up – Policies you should revisit and how to communicate them!

The post 093 – Why I downsized from two locations to one + lessons I learned appeared first on Lash Boss Radio.

​​It all began in 2006 when the Australian Beauty Industry knew little about eyelash extensions. Kerry Wood, a working mum of 2 discovered eyelash extensions for her first time on a business trip to New York. The Corporate lifestyle was bringing her down, she needed a break and a creative outlet, becoming a Lash Technician filled that void.

Coming from a Corporate Quality background, Kerry applied her skills to building her lash business, firstly from her home in 2006, to a small salon in 2008 then to a larger salon with 15+ staff in 2012 – That stage in her life marked the birth of Lash Design Studios – the first lash only salon in Australia at that time.
As a Lash Technician Kerry was struggling to find a cleanser that her clients could use safely, that didn’t contain Glycerine, Glycerol, Oil or Nasty carcinogenic ingredients. Prolong Lash Cleanser is truly oil-free and is most effective at protecting the natural lash health and prolonging the life of the extensions.

Shop Prolong here: www.prolonglash.com and save 15% off using code Lashbossradio

The post 092 – Kerry Wood of Prolong Lash on retention, bettering the industry, and aftercare appeared first on Lash Boss Radio.

Check out Meevo2 here or find @speakmillennium on Instagram

The post 091 – John Harms of Meevo2 on client experience, KPIs you should be tracking, and more! appeared first on Lash Boss Radio.