Ready to discover an innovative strategy for cleaning businesses designed to recapture lost revenue from last-minute cancellations?

In this episode, Brandon Condrey and Brandon Schoen discuss their "Last Minute Cancellation Flex Schedule," a brilliant approach to minimizing the financial impact of unexpected cancellations while maintaining customer satisfaction. They share their real-world experiences, the potential revenue gains, and the positive feedback they've received from both their team and clients. They emphasize the importance of a customer-centric approach, focusing on building lasting relationships rather than punitive measures.

Learn how offering a flexible cleaning schedule at a discounted rate can keep your teams busy, retain more clients, and even turn cancellations into an opportunity for new referrals and long-term growth.

If you’re looking to optimize your cleaning business, reduce downtime, and increase profitability, this episode is packed with actionable insights you won’t want to miss. Tune in now!

Highlights:

• (01:18) The issue of last-minute cancellations and the implemented strategy.
• (02:09) Impact of cancellations on the business and previous attempts to mitigate it with fees.
• (03:12) Explanation of the new flex schedule plan and its benefits.
• (05:10) The added value of keeping cleaning teams active and visible in the community.
• 08:10) Detailed explanation of the flex schedule mechanics and customer communication.
• (10:08) Importance of customer experience and the negative impact of punitive measures.
• (14:27) Recap of the benefits of the flex schedule strategy and final encouragement to adopt it for business growth.

Links/Resources Mentioned:

• Profit Cleaners Website 
• Watch the FREE Masterclass: https://profitcleaners.com/masterclass)
• Join the FREE Facebook community: https://www.facebook.com/groups/profitcleaners/