Sam Heimerl joins the podcast to discuss how his organization transitioned from relying on a spreadsheet for maintenance requests to using Rent Manager as its maintenance coordination solution. This change allowed the company to implement new methods, systems, and processes. Sam also explains the 5W Method in detail—who is involved, what is being done, where it is, and when and why it’s happening. In addition, he shares the importance of obtaining buy-in from team members.

Further, Sam discusses overcoming challenges; learning how to be successful by achieving goals, setting expectations, and communicating with residents; and why it’s important to have human interaction in conjunction with automated technology to maintain a personal touch.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Sam Heimerl on LinkedIn, and Midwest Expansion on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.