Have you noticed any shifts in patient satisfaction and retention since implementing strategies for clearer communication about treatment costs? How do you envision the integration of a "cash" cost per visit model impacting your practice's financial landscape and patient engagement?

Join Dave this week for a frank discussion with Jerry Durham, a seasoned pro in the healthcare industry. Jerry is a nationally known speaker, author and coach with a singular passion for leveraging the entire practice team towards improved patient outcomes while boosting the practice bottom line. A Physical Therapist with over 25 years of experience and 20+ years of business ownership, including practice ownership, consulting and business coaching, Jerry has spent significant time on the front line, answering calls and learning why patients think and act the way they do when interacting with the front desk. Jerry has learned how to leverage the information at first contact and carry it all the way through to a completed plan of care! These are the systems that define your RULES OF PATIENT (client) ENGAGEMENT!

Learn how to turn your Healthcare Practice into a business that will grow and scale with Jerry Durham: www.clientexperiencecompany.com 

In this episode, they will touch on such topics as:

• Friction in Healthcare Payment Process: The challenges in the healthcare system when it comes to payment options. They also explore the challenges patients face when trying to understand the cost of their care and emphasize the importance of making it easy for patients to pay.
• Improving Communication in Healthcare Billing: The issue of surprise medical bills and the challenges faced by patients who cannot afford their treatment costs. They emphasize the importance of transparency and effective communication when discussing expenses and insurance coverage with patients. 
• Selling and Communicating Physical Therapy Services: The use of secret callers in the physical therapy industry. 
• Improving Communication in Physical Therapy Businesses: The importance of using relatable language and focusing on the client's needs and problems rather than just the cost of services
• Improving Communication and Expectations in Healthcare: How healthcare practices can improve their results and revenue by prioritizing patient clarity and communication. They also discuss effective communication strategies for conveying the value of physical therapy to potential clients and how to address common client concerns, such as insurance coverage and cost.

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