Managing Dental Drama

This time of year can be incredibly hard for dentists and practice owners because there are so many decisions to make when it comes to showing appreciation for team members. Should I do cash, a gift card, or a bonus through payroll? How much should I pay my team members? Should I do an equal amount or vary the amounts based on longevity? If we do a Holiday party, should I pay the team for the hours? All of the questions and more are covered by Dr. Kuba and Bethany in this episode. The end of the year is an important time to show appreciation, but there is much to consider and weigh out. So, listen in! 

Previous Episodes Worth Revisiting:
Creative Team Building Ideas
The Basics of Team Building 

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 Last week’s episode covered the broad topic of continuing education for team members, but this week’s episode digs into a plethora of options. For those on a very tight budget, Bethany gives the option of starting a magazine or book club on your team. She recommends several specific books and lists off a number of good dental and business magazines. She also discusses getting involved with local study club chapters as a way of some very low-cost education and networking. Finally, she moves on to discuss conferences and seminars but does not stay within the dental field. She branches out to recommend things that might not cross the mind when considering education for a team. Although this will certainly not be an exhaustive list, have your pen and paper ready! You will want to take notes on this episode. 

Magazines: 

• Journal of Dentistry
• Dental Economics
• Journal of Periodontology 
• Dentaltown Magazine
• Dentistry IQ
• Dental News
• Journal of the American Dental Association 
• Journal of Endodontics 
• Journal of Dental Hygiene 

Books: 

• Reclaiming Conversation 
• The Psychology of Persuasion 
• The Happiness Advantage
• Primal Teams 
• The 5 Languages of Appreciation in the Workplace
• The Psychology of Selling 
• Differentiate or Die 
• Word of Mouth Marketing 

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There are so many questions surrounding continuing education for employees – Should we do group continuing education? Should I pay for C.E.? What if we travel – what do I pay for? In this episode, Dr. Kuba and Bethany talk about all of these questions and more. Is it truly worth it to provide continuing education experiences for team members? Dr. Kuba shares specifics about her investments in a variety of educational opportunities for her employees. She and Bethany discuss travel contracts as well as the risks of investing in education. 

Previous Episode Worth Revisiting: 

The Basics of Team Building
The Art of Retaining Good Employees in a Post-Pandemic Market

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With an alarming growth of angry and unhappy people in the world, it’s not a surprise that the dental field is seeing its fair share. As disappointing as it is to have an angry, unhappy, or even volatile patient, it only gets harder when a dentist considers the options for dealing with the angry patient. What should a doctor and team do with the unhappy customer? Should they seek to reconcile? Should they send a termination letter? Should they call the person? So many options, each with their own pluses and minuses. In this episode, Dr. Kuba and Bethany discuss a few different angry patient scenarios. They each share their perspective on how they think it should be handled. Finally, Bethany encourages all listeners to pick a consistent response – one that can be implemented across most circumstances. 

Previous Episode Worth Revisiting:
Disgruntled Patients

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY:  https://www.hellobethany.com/about-3

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What does branding have to do with dentistry? In this episode, Bethany makes it clear that branding has EVERYTHING to do with dentistry. She starts by defining “brand” and by discussing several popular non-dental brands. Then, she challenges readers to either build a brand if they haven’t or re-evaluate their brand if it’s been around for a couple of years or more. Dental brands are built upon the core DNA of the practice owner, the associate, and all of the employees. A brand can either set you apart if managed well, or it can tank your ship if not managed well. Bethany challenges each listener to evaluate their brand, rate themselves on the delivery of that brand, and then create a short, memorable motto that keeps everyone on the team focused on the delivery of the brand. 

Previous Episodes Worth Revisiting: 

Discovering Your Why and Then Practicing Happy
Real-Life Online Reviews and How We Responded

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As one of the main auditors in the Bethany Consulting Chart Audit Program, Dr. Kuba has seen hundreds of charts and documentation from practices across the country. Combined with her expertise from serving on the Texas State Dental Board and the American Academy of Pediatric Dentistry Board Examiners, Dr. Kuba has a deep knowledge of common documentation errors. She also knows that one of the best ways to protect a practice and a doctor’s license is through sound documentation practices. In this episode, Dr. Kuba and Bethany discuss the most common documentation errors and assumptions and provide listeners with important takeaways. 

Previous Episodes Worth Revisiting: 

•  Know THY Practice
• Details Matter – The Importance of Clinical Documentation 

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We all think it will never happen to us, and then it does. Dr. Kuba shares her drama of the week which involved a letter from a lawyer involving an injury sustained in her office. Together, she and Bethany discuss the specific details of the incident that occurred in her office and the things her team did to manage the crisis. They also discuss various ways to be prepared for medical emergencies, lawsuits, and other unexpected crises that can hit any practice. Get your notebooks ready because there are several practical takeaways in this episode!

Previous Episodes Worth Revisiting: 

• Anniversary Episode 
• Featuring YOUR Voices

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Bethany’s Dad is back once again to discuss making changes in the practice. Bringing in a new team member, a new leader, or even a consultant can be stressful on the team and can sometimes yield a negative outcome if not handled well. Dr. Jones and Bethany reflect back on when Bethany was brought in to help in the practice and how the team responded to changes. Bethany discusses how changes are best made within a practice. Transitioning team members out can also be a burden on the team. Together, they discuss ideas for making practice changes easier on the team. As an added bonus (at the end of the episode), Dr. Jones reflects back on some of Bethany’s unconventional collection methods. 

Previous Episodes Worth Revisiting: 

•  Learning from Leadership Examples 
• Dental Practice Owners are Leaders

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Bethany’s Dad is back in the studio! Today, they discuss some of the issues that come up in patient communication. Drawing upon his nearly 45 years in the dental field, Dr. Jones discusses how he handles patients who refuse x-rays, SRP, and other recommended treatments. His strategy involves drawing upon his entire team to help the patient understand and proceed with prevention and treatment. He also shares some little-known facts about Bethany. Enjoy this session with a MDD favorite guest! 

Previous Episodes Worth Revisiting: 

• An Interview with Bethany’s Dad – Dr. Jones 
• Second Interview with Bethany’s Dad

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Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!

Dr. Kuba shares a story where a colleague made it seem like she was too generous with her associates. Dr. Kuba describes her methods of dividing up the more productive aspects of dental procedures as well as her reasoning behind her decisions. She and Bethany also discuss the various motivations for having an associate and how to make the associateship beneficial for both parties, while still benefitting the practice. 

Previous Episodes Worth Revisiting: 

• Hiring an Associate Part One
• Hiring an Associate Part Two
• Hiring an Associate Part Three

Don’t miss our announcement episode!
SPECIAL ANNOUNCEMENTS – DON’T MISS

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See Dr. Kuba and Bethany LIVE in their upcoming workshop at SPRIG Live
Sprig Live 2022

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Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!