Internal promotions can be mixed blessings. Managing former peers has the potential to upset everyone. This month’s coaching conversation explores ways to handle this live grenade with aplomb.

Two books mentioned during the commentary:
Difficult Conversions by Stone, Patton & Heen
and
Crucial Conversation by Patterson, et al.

Lots of related episodes mentioned:
Relating to the issue of clarity:
Communicating with Clarity
Creating Clarity
Driving Your Message Home
Sorting & Labeling

Relating to the issue of managing people who are upset:
Combating Emotional Hijacks
Building Emotional Intelligence
Dealing With Emotional Responses

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