Geronimo Unfiltered

Member Already Cancelled? This is what you need to do.

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What do you do when a member cancels their subscription?


Do you a) put through the cancellation and move on with your life OR b) are you willing to give this tactic a go that might just get them to stay?


Team, we’re coming into a new season and we all know what that means - cancellations begin to rise as motivation dips. 


But it doesn’t have to be this way. We have a powerful FORMULA that not only has the power to change their minds, BUT even if they do - you’ll be able to replace them instantly.


And it ALL happens in the Exit Interview.


You’ll hear: 

  • THE Exit Interview script (spoiler: it’s a gamechanger)
  • The most powerful question you can ask that 9 times out of 10 will save the cancellation
  • The secret offer that will bring them back in 3 months and cost you NOTHING!
  • The real reason why people aren’t ever going to re-sign with your gym…


    • … and a whole lot more 


    Want to stop your members from even wanting to cancel? Check out our episode on How to Bring a Member BACK from the Brink of Cancellation here.



    WANT MORE:

    • To say thank you for listening to the pod we’d like to gift you a FREE session to brainstorm a 3 Step Action Plan for your gym or fitness studio so you know EXACTLY what step you need to take to grow. Book in yours here
    • Want to follow along behind the scenes? Check out @thegeronimoacademy and @hey.doza
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      Geronimo UnfilteredBy TBC Studios
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