Britt Frank joins the MGMA Insights Podcast to discuss why we get stuck, how our brains create decision paralysis, and small steps to break free. She shares practical strategies to reduce burnout, overthinking, and mental roadblocks—especially relevant for medical practice leaders. Britt will be a keynote speaker at the MGMA Operations Conference in Las Vegas (March 2-4, 2025), where she will dive deeper into overcoming workplace stress and decision fatigue.

Key Takeaways:

• Why We Get Stuck – The gap between knowing what to do and taking action.
• Overthinking & Decision Paralysis – More choices can create more stress, not clarity.
• The Power of Micro Yeses – Small actions build momentum and shift the brain into action.
• Motivation is Overrated – Taking action first creates motivation, not the other way around.
• Breaking Mental Loops – Shift from “Why am I stuck?” to “What’s my next small step?”
• The Need for Digital Breaks – Reduce device overload and reset focus with screen-free time.

Resources & Links:

• MGMA Operations Conference (March 2-4, 2025, Las Vegas) – Register Here
• Britt Frank on the web - Visit Here
• Britt Frank’s Book: The Science of Stuck – Get the Book
• James Clear’s Atomic Habits – Learn More

In this episode of the MGMA Women in Healthcare Podcast, host Adrienne Lloyd sits down with Tiffany Gibson, the founder of New Nurse Academy. Tiffany shares her journey from bedside nursing to nursing education and leadership, and discusses the importance of cultivating a "new nurse mindset" to navigate the evolving healthcare landscape. The conversation delves into the issues of burnout, emotional intelligence, work-life integration, and trauma-informed leadership.

Key Takeaways:

Redefining the "New Nurse" Mindset

• Tiffany's transition from hospital nursing to nursing education allowed her to "fall in love with nursing all over again" and led to the creation of New Nurse Academy. The goal is to help nurses develop a new mindset to thrive in the changing healthcare environment, which is increasingly focused on the bottom line.

Addressing Burnout and the Need for Emotional Intelligence

• Tiffany believes "burnout" is often used as a catch-all term that fails to capture the nuances of the challenges nurses face.
• She emphasizes the importance of emotional intelligence in managing stress, building resilience, and maintaining work-life harmony.

Developing Non-Negotiable Boundaries and Priorities

• Tiffany introduces the "Alignment Factor," a four-step process to help nurses and leaders establish their core values, desires, and non-negotiable boundaries.
• Four key steps of the "Alignment Factor:"
  1. Understanding your essence, your energetics, and your human design – how you were organically supposed to show up in the world.
  2. Knowing your heart's desires, your core desires – what your ideal life would look like with no restrictions.
  3. Identifying your values, as they are the guiding principles that shape your boundaries and non-negotiables.
  4. Creating your boundaries and non-negotiables based on your values, which serve as your "North Star" to help you make decisions aligned with living the life you want.

The Role of Trauma-Informed Leadership

• Tiffany emphasizes the need for healthcare leaders to adopt a trauma-informed approach, which puts the individual needs of their team members at the forefront.
• "If leaders can really form a connection and get a little bit of vulnerability from their team, their team would move mountains for the leader, which will help everything."

Embracing the Lessons of the Past

• Tiffany's personal experiences, both positive and negative, have shaped her approach as a consultant and coach.
• "I think I would want to change anything, because divine timing, I had to go through those things in those seasons of my life to get me to where I am now, to speak on it from a personal level."

Resources Mentioned in the Episode:

Adrienne Palmer Lloyd

Connect with Adrienne on LinkedIn

Connect with Tiffany on LinkedIn

Books & Additional Resources Mentioned:
Dare to Lead by Brené Brown – A book on embracing vulnerability and leading with courage.
The Confidence Code by Katty Kay and Claire Shipman – A guide to understanding and building confidence in professional settings.
Harvard Business Review Articles on Leadership & Inclusion – Recommended for strategies on fostering diverse leadership teams.
MGMA on Workforce Diversity & Inclusion – Available through MGMA’s official website.

The Women in Healthcare Podcast:
To see other episodes of the Women in Healthcare Podcast, watch the video versions on YouTube, or apply to be on an upcoming episode, please visit:

The Women in Healthcare Podcast

Adrienne’s Services & More

MGMA Resources:

• MGMA Stat
• Ask MGMA
• MGMA Conferences
• MGMA Consulting

Welcome to the MGMA Week in Review podcast, hosted by Daniel Williams, senior editor at MGMA, and Colleen Luckett, editor and writer at MGMA. In this episode, we cover the eventful Senate confirmation hearing for Robert F. Kennedy Jr., the increasing representation of women in medical schools, the advancements in generative AI and precision medicine, a heartwarming community support program at Cleveland Clinic, and the critical role of workplace happiness in employee retention and engagement.
Articles Covered:

Robert F. Kennedy Jr.'s Senate Confirmation Hearing

• RFK Jr. faced tough questions from both Democrats and Republicans about his stance on vaccinations, healthcare access, and Medicaid.
• Senators raised concerns about his anti-vaccine rhetoric, vague responses on Medicaid, and ethical issues surrounding his financial ties.

More Women Entering Medical School Than Men for Sixth Straight Year: [Link to article]

•  Women now represent 51% of total medical school enrollment, reflecting ongoing efforts to promote gender diversity in the field.
•   Experts emphasize the importance of continuing efforts to ensure equal opportunities for women in medicine.

Generative AI and Precision Medicine Set to Transform Healthcare in 2025

•    AI-driven advancements will streamline administrative tasks and improve personalized treatment options.
•    Precision medicine will advance rapidly in digital pathology and multi-omics analysis.

Cleveland Clinic Launches "Discharge with Dignity" Program

•    The program ensures patients leave the hospital with clean, appropriate clothing, addressing situations where patients lack proper attire.
•    The program has assisted over 150 patients since its inception in August 2024.

Workplace Happiness: The Key to Retention, Engagement, and Productivity

•    A positive team culture is the most important factor for workplace happiness, according to a recent poll.
•    Leaders can build and sustain a strong workforce culture through a three-phase culture refinement process.

Thank you for listening to the MGMA Week in Review podcast, and we'll see you next time!

MGMA Resources:

• MGMA Stat
• Ask MGMA
• MGMA Conferences
• MGMA Consulting

Welcome to the MGMA Mindful Medicine Podcast! In this episode, host Daniel Williams is joined by Michelle Zellner, founder of Better Beings, health and happiness strategist, author, and corporate wellness trainer. Michelle shares her inspiring journey and provides invaluable insights on prioritizing self-care for healthcare professionals. Together, they discuss creating sustainable habits, recognizing early signs of burnout, and fostering a healthier mindset to balance professional and personal demands.

Key Takeaways:

• Self-Care Redefined: Self-care goes beyond surface-level activities like spa days. It’s about consistently meeting the fundamental needs of your “human,” including rest, nutrition, movement, and emotional care.
• Building Sustainable Habits: Michelle emphasizes starting small with realistic goals and embracing incremental progress instead of chasing instant results.
• The "BOSS" Method: Learn Michelle’s framework for self-reflection:
  • B: Be still, quiet, and breathe.
  • O: Observe your thoughts and energy without judgment.
  • S: Scan for physical or emotional signs of imbalance.
  • S: Serve your human by implementing actions that promote well-being.
• Overcoming All-or-Nothing Thinking: It’s better to do a little than nothing at all. Even five minutes of mindfulness or movement can create positive momentum.
• Stress and Burnout Management: Recognize behavioral and emotional changes as signs of burnout and take proactive steps to set boundaries, let go of perfectionism, and incorporate restorative practices.
• Creating Balance: Replace the idea of "work-life balance" with actively creating balance in all aspects of life by aligning your time and energy with your values.

Resources Mentioned:

• Michelle Zellner’s website: Better Beings
• Michelle’s books:
  • The YOU Revolution: The Journey of a Better Being (Available on Amazon)
  • The PFF is Your BFF: A Simple Guide to Fueling Your Busy Body (Available on Amazon)
• Michelle’s podcast: Be A Better Being Podcast
• Michelle’s blog and newsletter (Sign up via her website)
• Connect with Michelle Zellner on LinkedIn

In this episode of the MGMA Insights Podcast, host Colleen Luckett is joined by Kelley Rice, MBA, FACMPE, practice administrator at Women’s Health Specialists, PLLC, in Tennessee. Kelley explores the challenges and opportunities in advancing equitable pregnancy care. She highlights systemic barriers that patients face and discusses practical strategies for healthcare leaders to bridge gaps in care and improve maternal outcomes.

Key Topics Discussed

• Understanding the systemic barriers to equitable pregnancy care.
• Practical ways healthcare organizations can address disparities in women's health.
• Kelley’s insights into creating inclusive, patient-centered care models.
• The importance of leadership and team collaboration in driving equity initiatives.
• Real-world examples of initiatives that have improved maternal health outcomes.

Resources and Links

• MGMA Article: Advancing Equitable Pregnancy Care Amid Systemic Barriers
• Learn More About Women’s Health Specialists, PLLC: Visit Website
• MGMA Practice Resources: MGMA Practice Solutions
• Additional MGMA Insights Podcast Episodes: Podcast Library

Stay tuned to the MGMA Insights Podcast for more expert perspectives and actionable advice on healthcare leadership and management. Contact us at [email protected], [email protected] or [email protected] if you have ideas for an episode or would like to join us as a guest.

Join Daniel Williams and Colleen Luckett, editors at MGMA, as they dive into the latest healthcare news and insights. From the impact of executive orders on global health to the imperative for streamlining revenue cycles, this episode covers a range of topics that are shaping the future of the industry.

Key Highlights:

• President Trump's Executive Order on WHO
• Healthcare's 2025: Revenue Cycle Imperative
• Maternal Health Awareness Day Interview
• MGMA Stat (Cyber Attacks)
• Cyber Security Playbook
• Self Monitoring Devices

Conclusion:
In this episode, Daniel and Colleen explore the evolving landscape of healthcare, from global health policies to revenue cycle optimization and patient engagement. Stay tuned for more insights and resources to help you navigate the ever-changing healthcare industry.

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams welcomes Frank Herrington, Senior Director of Sales at MGMA Best Price. MGMA BestPrice is an exclusive group purchasing organization (GPO) that provides MGMA members access to discounted pricing on essential medical, surgical, pharmaceutical, and business services. Frank shares how MGMA members of all sizes can benefit from the program and the significant savings opportunities available.

Key Takeaways:

• MGMA BestPrice is a free, no-risk program that leverages the collective buying power of MGMA members to negotiate lower pricing on a wide range of products and services. "MGMA BestPrice provides contract pricing for medical, pharmaceutical, surgical equipment, office supplies, IT products, travel services, shipping, shredding, and more," Frank highlights. "It helps organizations reduce costs and improve operational efficiency."
• MGMA BestPrice works with a variety of medical practices, from primary care to specialty groups, as well as ambulatory surgery centers and other healthcare organizations. "By joining MGMA BestPrice, medical practices can save up to 20% on essential products and services," Frank says. "The best part is that practices don't need to change their distribution representatives or ordering process."
• MGMA BestPrice provides dedicated customer support, including a personalized account manager to guide members through the implementation and onboarding process. Frank advises, "If you're on the fence about joining MGMA BestPrice, the best thing to do is to reach out to one of the representatives, and we can perform a cost study analysis for the prospective member."
• MGMA BestPrice has saved members over $14 million in the last year, with one member expected to save close to $1 million over the next seven years.

Resources:

• To learn more or sign up for MGMA BestPrice, visit MGMABestPrice.org or call 844-234-6462.

In this episode of the MGMA Week in Review podcast, hosts Daniel Williams, senior editor at MGMA, and Colleen Luckett, editor and writer at MGMA, discuss the latest healthcare news and trends. They cover the Supreme Court's review of the Affordable Care Act's preventive services mandate, the rise of virtual nursing, and the growing use of AI in healthcare decision-making.

Key Takeaways:

• The Supreme Court has agreed to review a challenge to the ACA's requirement for insurers to cover specific preventive services at no cost, which could limit access to crucial services like cancer screenings and HIV prevention medications.
• Virtual nursing programs are becoming a game-changer in healthcare staffing, with the potential to significantly shift traditional nurse-patient ratios and provide more flexibility for experienced nurses.
• AI tools have surpassed EHR usability as the top tech priority for medical leaders i n 2025, with key goals including automating documentation, improving patient interactions, and enhancing operational efficiency.
• The use of AI by insurance companies to decide which medical treatments to approve is raising concerns, with examples of patients being denied necessary care and the error rates of these systems being as high as 90%.
• A new AI algorithm called RADAR, developed by Linus Health, has shown impressive accuracy in identifying undiagnosed cognitive impairments like Alzheimer's and dementia, potentially transforming value-based care.

Resources Mentioned:

• Axios article on the Supreme Court's review of the ACA's preventive services mandate
• Becker's Hospital Review article on virtual nursing
• MGMA Stat poll on tech priorities for medical leaders in 2025 
• Med City News article on the use of AI by insurance companies
• Healthcare IT News on AI that identifies undiagnosed cognitive impairment 
• MGMA's updated physician fee schedule tool

In this episode of the MGMA Business Solutions podcast, we welcome back Dr. Alex Ding, Associate VP for Physician Strategy and Medical Affairs at Humana. Dr. Ding dives into the findings of the MGMA-Humana AI Adoption Report, discussing how artificial intelligence is transforming healthcare by reducing clinician burnout, improving operational efficiency, and enhancing patient outcomes. Join us for a thought-provoking conversation on AI's evolving role in healthcare, its ethical implications, and the opportunities it creates for practices embracing value-based care.

Key Takeaways:

1. AI Adoption and Early Success:
   • AI is in its early stages for many organizations, with about one-third of practices adopting tools focused on operational efficiency and clinical support.
   • Practices in value-based care settings show greater adoption rates.
   • Access the MGMA-Humana AI Adoption Report here.
2. Reducing Burnout with Ambient AI:
   • Ambient AI, such as virtual scribes, is helping alleviate clinician burnout by streamlining documentation processes.
   • Over two-thirds of surveyed organizations using AI cite this as a primary application.
3. Ethical and Governance Considerations:
   • Lack of formal governance structures and education remains a barrier to AI adoption.
   • Organizations need ethical and technical training for successful, compliant implementation.
4. AI in Revenue Cycle Management (RCM):
   • AI tools are improving processes like coding, claims, and predictive analytics, particularly in population health management.
5. Supporting Underserved Populations:
   • AI identifies care gaps and enables proactive interventions for high-risk populations, allowing clinicians to focus on patient relationships.

Resources:

• Read the Full MGMA-Humana AI Adoption Report
• Explore MGMA’s AI Resources by visiting our homepage and clicking Ask AI
• Visit Humana's website to learn more about their plans and coverage
• Connect with Dr. Alex Ding on LinkedIn

Closing:
Thank you for tuning in to this episode of MGMA Business Solutions. For more insights into the role of AI in healthcare, be sure to explore the links in the show notes. Until next time, keep innovating and enhancing healthcare practices!

In this episode of the Ask MGMA podcast, hosts Daniel Williams and Cristy Good discuss strategies for sizing a central billing office (CBO) to ensure efficient accounts receivable (AR) management and claims processing. Christy, an MGMA expert, shares key insights and best practices to help medical practices determine the right staffing, technology, and processes to optimize their CBO operations.

Key Takeaways:

1. Assessing Current Volume and Complexity

• Evaluate historical data on claim volume and billing procedures to determine appropriate staffing levels.

2. Leveraging Technology

• Integrate billing and coding software with the practice's EHR system to streamline claims processing and reduce errors.

3. Training and Monitoring Staff

• Provide ongoing training to billing and coding personnel to stay up-to-date on regulatory changes and ensure quality control.

4. Pre-Submission Claim Scrubbing

• Implement a robust pre-submission claims review process to catch and correct errors before submission.

5. Regular Audits

• Perform both internal and external audits to validate coding standards and payer requirements.

6. Effective Patient Communication

• Develop clear financial policies and scripts to help patients understand their financial responsibilities.

7. Outsourcing Considerations

• Evaluate the benefits of outsourcing billing and coding functions, especially for smaller practices.

8. Adjusting Strategies for Seasonal Changes

• Adapt Central Business Office (CBO) staffing and processes to accommodate fluctuations in patient volume and claim complexity throughout the year.

Resources and Call to Action:
For more information and support in optimizing your practice's central billing office, visit MGMA.com and explore our wide range of resources, including:

• MGMA Consulting services for customized guidance
• MGMA Benchmarking data for industry insights
• MGMA Coding and Billing Toolkit for regulatory updates

If you have a specific question or challenge, use the "Ask MGMA" feature on MGMA.com to connect with our experts, like Cristy Good, who can provide personalized assistance.