MGMA Podcasts

In this episode of the MGMA Member Spotlight podcast, host Daniel Williams talks with the leaders behind MGMA’s Early Careerist Resource Group — a supportive space for emerging healthcare leaders to connect, grow, and navigate the challenges of stepping into their first leadership roles.

Guests Agnes Edukere, MHA (Melody Health), Melinda Mastel, MBA, MS, FHFMA, CMPE, PMP (Medical College of Wisconsin), and Tori Cordova, BS-HCM, CPPM, CPC, COC, CHONC (Banner MD Anderson Cancer Center) discuss how the group came together, the real-world topics they explore, and why peer-level support is so valuable.

You’ll hear practical insights for early-career professionals, including tips they wish they had known starting out, and how the group fosters leadership, networking, and confidence-building in a low-pressure environment.

The next Early Careerist Group meeting is Tuesday, July 8 at 3:00 PM EDT via Zoom.
Register at mgma.com/events.

Episode Timestamps:

• 00:50 – Introduction and Overview
• 02:06 – Meet the Panelists
• 05:01 – Understanding the Early Careerist Resource Group
• 07:58 – Challenges Faced by Early Career Professionals
• 09:58 – Meeting Format and Topics
• 13:23 – The Value of Joining the Group
• 14:37 – Advice to Our Younger Selves
• 17:25 – Conclusion and Upcoming Events

Additional Resources:

• MGMA Playbooks
• MGMA Events
• MGMA Consulting
• MGMA DataDive
• MGMA Stat
• MGMA Podcasts

Email us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts.

In this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett cover five top stories impacting medical group leaders this week. Topics include the Supreme Court’s decision to uphold the ACA’s preventive services mandate, new data on clinician job satisfaction and turnover risk, operational insights on patient encounter volume, expert advice on building a non-punitive workplace culture, and the increasing importance of layered cybersecurity in healthcare. Whether you're in the C-suite or managing daily workflows, this episode delivers strategic updates and real-world insights to keep you informed and prepared.

Timestamps:

00:50 – Welcome and Introduction
01:57 – Breaking News: Supreme Court Upholds ACA Preventive Services Mandate (Healthcare Dive)
04:24 – Clinician Workforce Survey: Job Satisfaction vs. Retention (LT.com Study)
07:24 – Managing Patient Encounter Volume (MGMA Stat)
10:30 – The Importance of a Non-Punitive Workplace Culture (Health Leaders Media)
13:36 – Layered Cybersecurity in Healthcare (Health Tech Magazine)
16:05 – Conclusion and Farewell

Additional Resources:

• MGMA Playbooks
• MGMA Events
• MGMA Consulting
• MGMA DataDive
• MGMA Stat
• MGMA Podcasts

Email us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts.

In this episode of the MGMA Insights Podcast, host Daniel Williams sits down with Rana McSpadden, a medical practice consultant from SVMIC, to dive deep into the critical world of cybersecurity for healthcare organizations. With rising threats and sophisticated hacking techniques, this episode provides medical practice leaders with essential strategies to protect their patient data, maintain operational continuity, and build a culture of digital security. McSpadden will speak more on this topic during the upcoming 2025 MGMA Leaders Conference. 

Key Takeaways: 

• [06:08] - Cybersecurity as a Whole-Organization Responsibility 
• [07:30] - Evolving Cybersecurity Threats to Medical Practices 
• [16:45] - HIPAA and Cybersecurity Compliance 
• [18:40] - Practical Protection Strategies 
• [20:41] - Insurance and Financial Preparedness 
• [21:35] - Emerging Cybersecurity Trends to Watch

Resources:

• HHS Voluntary Cybersecurity Program - visit here
• OCR Security Risk Analysis Initiative - read here
• Connect with Rana McSpadden on LinkedIn
• 2025 MGMA Leaders Conference - register here

Additional Resources:

• MGMA Playbooks
• MGMA Events
• MGMA Consulting
• MGMA DataDive
• MGMA Stat
• MGMA Podcasts

Email us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts.

In this Ask MGMA episode, Senior Editor Daniel Williams and Senior Advisor Cristy Good  explore the legal and ethical issues around using security cameras in medical practices. They cover camera placement rules, HIPAA risks, audio recording concerns, compliance best practices, and why legal consultation is critical. Practice leaders also get actionable steps and key resources to stay compliant.

00:50 Introduction to the Ask MGMA Podcast

01:56 Understanding Security Camera Placement in Healthcare

02:46 Audio Recording and Compliance Risks

03:41 Defining PHI and Compliance Steps

04:58 Third-Party Vendors and Compliance

05:35 Signage and State Laws

07:18 Key Steps for Practice Leaders

08:11 Resources and Final Thoughts

Additional Resources:

• MGMA Playbooks
• MGMA Events
• MGMA Consulting
• MGMA DataDive
• MGMA Stat
• MGMA Podcasts

Email us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts.

In this MGMA Week in Review episode, hosts Daniel Williams and Colleen Luckett break down key healthcare headlines, including CMS hospital penalties, new research on the speed and cost-effectiveness of video consultations, and how AI and consumer tech are reshaping care delivery. Plus, practical tips for keeping medical practices on schedule and why being likable at work may impact your career. Full article links are available in the show notes.

00:50 Introduction and Episode Overview

01:58 CMS Hospital-Acquired Condition Reduction Program (Chief Healthcare Executive)

03:57 The Benefits of Video Consultations (Medical Economics)

06:48 The Great Disruption in Healthcare (Real Clear Health)

09:31 Running on Time: Improving Patient Experience (Physicians Practice)

12:37 The Importance of Likability at Work (SmartBrief)

15:01 Conclusion and Farewell

Additional Resources:

• MGMA Playbooks
• MGMA Events
• MGMA Consulting
• MGMA DataDive
• MGMA Stat
• MGMA Podcasts

Email us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts.

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Kate Daniels, Senior Director of Franchises, Associations and Buying Groups, and Hyrum Gray, Solution Consulting Manager from Oracle NetSuite. They dive deep into how medical practices can transform their operations by embracing modern technological solutions, addressing critical challenges in healthcare administration, and streamlining complex business processes.

Key Takeaways:

• [06:36] - Manual Processes Barrier
• [10:14] - Unified Platform Benefits
• [13:18] - Change Management Strategy
• [15:39] - Implementation Best Practices
• [17:37] - Technology Adoption Advice
• [20:49] - Community Learning

Resources:
Learn more about Oracle NetSuite - visit here

Additional Resources:

• MGMA Playbooks
• MGMA Events
• MGMA Consulting
• MGMA DataDive
• MGMA Stat
• MGMA Podcasts

Email us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts.

In this episode of Ask MGMA, host Daniel Williams is joined by Cristy Good to break down staffing strategies in primary care—comparing what works in value-based care versus fee-for-service models. They dive into how staffing ratios shift between these models, how technology and care teams play a role, and why benchmarking matters. Cristy also shares practical tips for preventing burnout and walks through actionable steps for practices moving toward value-based care. Stick around for a rapid-fire round of myth-busting to separate fact from fiction in staffing trends.

00:51 – Introduction and Welcome
02:04 – Staffing Benchmarks: Value-Based Care vs. Fee-for-Service
05:20 – Role of Technology in Care Delivery
05:50 – Benchmarking and Measuring Staffing Effectiveness
07:44 – Preventing Burnout Through Smarter Staffing
08:44 – Steps for Transitioning to Value-Based Care
11:19 – Rapid-Fire Myth Busting: What Practices Get Wrong
12:12 – Final Thoughts and Where to Start

Additional Resources:

• MGMA Playbooks
• MGMA Events
• MGMA Consulting
• MGMA DataDive
• MGMA Stat
• MGMA Podcasts

Email us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts.

In this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett highlight key developments shaping healthcare in 2025. They recap powerful moments from the recent MGMA Summit—including a moving story from a trauma survivor—and share the latest data on provider compensation and procedural trends. Also in focus: the strong healthcare job growth reported in May, a closer look at rising operating costs, strategies to improve patient engagement, and the growing impact of federal budget cuts on public health funding. Tune in for timely insights and practical takeaways for medical practice leaders.

00:50 Introduction and Host Welcome

01:27 Highlights from the Summit Conference (MGMA Summit)

03:32 MGMA Data Team Announcement (MGMA DataDive)

05:28 Healthcare Job Market Update (Medical Economics)

08:18 Rising Operating Costs in Healthcare (MGMA Stat)

10:46 Strategies for Strengthening Patient Engagement (Physicians Practice)

14:40 Impact of Federal Budget Cuts on Public Health (Chief Healthcare Executive)

17:36 Conclusion and Listener Engagement

Additional Resources:

• MGMA Playbooks
• MGMA Events
• MGMA Consulting
• MGMA DataDive
• MGMA Stat
• MGMA Podcasts

Email us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts.

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Aaron Reinke, MD, a board-certified family physician and director of clinical informatics. Together, they explore how artificial intelligence and technology are transforming healthcare delivery. With a background in engineering and medicine, Dr. Reinke shares insights into reducing administrative burdens, improving patient interactions, and leveraging AI tools like Microsoft Dragon Copilot to help physicians rediscover the joy of practicing medicine. 

Key Takeaways:

Rural Healthcare Technology Challenges [05:11]

• Limited internet connectivity can impact telemedicine
• Aging populations may be initially suspicious of new technologies
• Requires transparent communication about AI and technology tools

Physician Burnout Mitigation [08:37]

• Technology can reduce hours spent on administrative tasks after work
• AI helps physicians focus on healing and human connection
• Allows more time for meaningful patient interactions

Administrative Burden Reduction [09:38]

• AI tools like DAX Co-Pilot can dramatically reduce documentation time
• Physicians spend less time typing and more time connecting with patients
• Helps level the technological playing field for providers with varying tech skills

Patient Acceptance of AI Tools [12:17]

• Transparency is key to building patient trust
• Explain HIPAA compliance and data protection
• Highlight how AI improves overall patient care experience

AI Implementation Best Practices [17:06]

• Provide one-on-one support for technology adoption
• Use early adopters to mentor and guide less tech-savvy providers
• Personalize training to individual learning styles and practice needs

Future of AI in Healthcare [19:08]

• AI will help integrate patient information more efficiently
• Shift from data collection to meaningful patient connection
• Goal is treating patients as whole persons, not just medical cases

Resources:

• Microsoft Dragon Copilot - Learn more here
• Connect with Dr. Aaron Reinke on LinkedIn

Additional Resources:

• MGMA Playbooks
• MGMA Events
• MGMA Consulting
• MGMA DataDive
• MGMA Stat
• MGMA Podcasts

Email us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts.

In this episode of Ask MGMA, host Daniel Williams and co-host Cristy Good delve into the complexities of panel size management for medical group practices. They discuss the importance of capacity planning, workforce utilization, care team strategy, and burnout prevention. The episode includes practical insights into panel attribution, right-sizing based on risk and resources, workload distribution, and the role of technology in optimizing care. Cristy also shares tips on measuring and monitoring key metrics to ensure successful implementation of panel management strategies.

00:51 – Introduction and Welcome

01:22 – Understanding Panel Size Management

04:12 – Right Sizing with Risk and Resources

05:38 – Distributing Workload Across Care Teams

06:42 – Optimizing Schedules for Panel Management

07:38 – Aligning Compensation with Panel Size

10:12 – Key Metrics and Checkpoints

11:12 – Final Thoughts and Resources

Additional Resources:

• MGMA Playbooks
• MGMA Events
• MGMA Consulting
• MGMA DataDive
• MGMA Stat
• MGMA Podcasts

Email us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts.