In this episode of Ask MGMA, Daniel Williams and Cristy Good explore how medical practices can align their teams and leadership around a shared purpose by developing clear mission, vision, and values (MVV). They introduce MGMA’s new MVV Checklist and Culture Playbook, designed to help practices navigate change, improve engagement, and retain top talent.

Key Highlights:

• 00:54 – Introduction to the Ask MGMA podcast and today's focus on mission, vision, and values (MVV)
• 02:35 – What are MGMA Playbooks and why they’re a key resource for practice leaders
• 04:32 – Overview of the MVV Checklist: Why it was created and who it benefits
• 06:26 – The first two steps of the MVV process: Preparation and stakeholder input
• 08:00 – The importance of involving staff and stakeholders early in shaping MVV
• 08:52 – How to incorporate MVV into operations, training, and employee evaluations
• 10:27 – Future impact: How tools like the checklist can shape resilient, high-performing medical teams
• 11:47 – Final thoughts from Cristy and Daniel on using the MVV Checklist and Playbooks effectively

Additional Resources:

• MGMA Playbooks
• MGMA Events
• MGMA Consulting
• MGMA DataDive
• MGMA Stat
• MGMA Podcasts

Email us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts.

This episode is brought to you by Greenway Health. 

Healthcare practices today need more than incremental improvements — they need a smarter, more connected way to work. That’s why Greenway created Novare — the first natively AI-enabled platform designed to reinvent the legacy EHR. 

Built with AI at its core, Novare helps unify clinical, financial, and patient engagement workflows — reducing administrative burden and helping providers focus more time on patient care. From ambient documentation to intelligent agents, Novare brings purposeful automation to the entire ambulatory workflow.  

To learn more about Greenway Health and Novare, visit greenwayhealth.com.

In this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett discuss the critical issue of burnout among healthcare administrators and clinicians, stressing the importance of a mindset shift to combat repetitive negative thinking (RNT). They highlight insights from Steve Brewer's article on burnout and Barbara Frederickson's positive psychology research. The episode also delves into ways to improve the patient experience through communication, technology, and culture, alongside a discussion on the impacts of recent healthcare policies. Additionally, the podcast covers strategies for effective physician onboarding and recruitment, providing actionable tips and resources from MGMA members and experts.

Key Highlights:
00:53 — Introduction and Podcast Overview

01:34 — Healthcare Leadership and Burnout (MGMA Article)

05:35 — Improving Patient Experience (Physicians Practice)

09:11 — Healthcare Policy Concerns (Medical Economics)

12:25 — Onboarding New Physicians (AMA Article)

15:22 — Physician Recruitment Challenges (MGMA STAT)

17:58 — Conclusion and Podcast Wrap-Up

Additional Resources:

• Steve Brewer articles on MGMA
• Steve Brewer podcasts on MGMA
• MGMA Events
• MGMA Consulting
• MGMA DataDive
• MGMA Stat
• MGMA Podcasts

Contact:
Email us at [email protected] if you would like to appear on an episode, and send an email to [email protected] if you have a question about your practice you would like us to answer and please subscribe to our network wherever you get your podcasts.

This episode is brought to you by Greenway Health. 

Healthcare practices today need more than incremental improvements — they need a smarter, more connected way to work. That’s why Greenway created Novare — the first natively AI-enabled platform designed to reinvent the legacy EHR. 

Built with AI at its core, Novare helps unify clinical, financial, and patient engagement workflows — reducing administrative burden and helping providers focus more time on patient care. From ambient documentation to intelligent agents, Novare brings purposeful automation to the entire ambulatory workflow.  

To learn more about Greenway Health and Novare, visit greenwayhealth.com.

In this episode of the MGMA Insights Podcast, host Daniel Williams sits down with Steve Brewer, Chief Operating Officer of GI Associates, to explore a critical issue facing healthcare professionals: the psychological impact of burnout. Through an in-depth conversation, Brewer shares insights from his personal experience and research, challenging how we traditionally approach and discuss workplace stress and mental well-being.

Key Takeaways:
0:01:36 - Personal Journey: Steve Brewer discusses his firsthand experience with burnout in healthcare leadership
0:09:48 - Neurological Impact: Chronic stress physically changes brain chemistry, strengthening negative neural pathways
0:14:19 - Broaden and Build Theory: Positive emotions can expand awareness and build emotional and social resources
0:17:48 - Positivity Cycle: Small acts of kindness can create a chain reaction of positive interactions
0:22:22 - Leadership Self-Care: Fewer than 50% of healthcare leaders take steps to support their own resiliency

Actionable Takeaways for Medical Practice Leaders

1. Acknowledge reality, then act
2. Recognize and address depressive rumination early
3. Counter chronic stress with positive practices
4. Shift meeting dynamics toward problem-solving
5. Design wellness programs focused on well-being, not burnout
6. Practice and model the “Broaden and Build” approach
7. Reframe leadership roles around building resilience
8. Prioritize self-care as a leader

Resources:

• MGMA Stat Poll on Healthcare Leader Resiliency
• Barbara Fredrickson's Broaden and Build Theory research
• Connect with Steve Brewer on LinkedIn
• MGMA article: Can Focusing on Burnout Cause More Burnout?

In this episode of the MGMA Podcast, Daniel Williams, Senior Editor, sits down with Dawn Plested, an MGMA consultant, and contributor to the MGMA book Advanced Strategy for Medical Practice Leaders: Operations Management Edition. In the discussion, Dawn talks about the importance and impact of administrative structures in medical practices. Dawn also discusses the significance of leadership styles, considerations for choosing organizational structures, and the need for regulatory compliance.

00:00 Introduction and Guest Welcome
00:52 Importance of Administrative Structures
03:12 Leadership's Role in Shaping Structures
05:55 Choosing the Right Organizational Structure
08:08 Strategic Staffing Considerations
13:59 Implementing Health Information Systems
18:34 Financial Management Strategies
21:49 Enhancing Patient Engagement and Satisfaction
24:47 Regulatory Compliance and Risk Management
27:19 Key Takeaways and Conclusion

Additional Resources:

• Connect with Dawn Plested on LinkedIn
• MGMA Books (Dawn is a contributor to the MGMA Advanced Strategy book series)
• MGMA Events
• MGMA Consulting
• MGMA DataDive
• MGMA Stat
• MGMA Podcasts

In this week's MGMA Week in Review, hosts Daniel Williams, Senior Editor at MGMA, and Colleen Luckett, Editor and Writer at MGMA, discuss significant developments in the healthcare industry. Key topics include proposed updates to the HIPAA security rule, essential dos and don'ts for adopting a direct primary care model, the importance of digital communication in building patient trust, the rise of 'care now, pay later' financing options for medical debt, and state legislation to limit AI in insurance claims processing. The episode provides expert insights, policy updates, and actionable advice for healthcare leaders navigating these pressing issues.

00:00 Introduction and Welcome
00:35 HIPAA Security Rule Updates (Chief Healthcare Executive)
03:24 Direct Primary Care Insights (Physicians Practice)
06:41 Improving Patient Trust with Digital Communication (MedCity News)
10:04 Care Now, Pay Later: Medical Debt Solutions (HealthcareDive)
13:16 AI in Healthcare: Legislation and Concerns (Health Leaders Media)
15:53 Conclusion and Farewell

Additional Resources:

• MGMA Events
• MGMA Consulting
• MGMA DataDive
• MGMA Stat
• MGMA Podcasts

What does successful RCM outsourcing look like in 2025? In this episode, Daniel Williams speaks with Chuck Rackley and Marvin Luz of Greenway Health about the evolution of revenue cycle outsourcing — from transactional support to fully integrated partnerships that deliver performance, accountability, and improved patient financial experiences.

Chuck and Marvin share best practices for evaluating outsourcing partners, measuring ROI and compliance, and aligning technology to reduce denials and boost efficiency. They also provide guidance for practices hesitant to outsource and explain how to maintain transparency, visibility, and control throughout the process.

Key Discussion Points

• [01:30] Marvin and Chuck share their career backgrounds in healthcare RCM
• [03:00] How RCM outsourcing has shifted toward strategic, tech-enabled partnerships
• [05:45] Why confusing and delayed patient statements impact satisfaction and collections
• [07:00] What to evaluate when selecting an outsourcing partner: expertise, transparency, tech, and ROI
• [12:00] Greenway’s five-step compliance process for adapting to payer and regulatory changes
• [14:00] The key KPIs to track: clean claim rate, days in AR, denial rate, and cash collections
• [17:30] Addressing misconceptions about outsourcing, including transparency and control
• [20:00] The growing role of AI and automation in RCM operations
• [23:30] Advice for practices considering outsourcing in 2025
• [25:00] Why communication, alignment, and references are critical for a successful partnership

Resources:

• Learn more at the Greenway Health website
• Explore Greenway Revenue Services
• MGMA Stat Poll: Outsourcing and Automating RCM in 2025
• Connect with Chuck Rackley on LinkedIn
• Connect with Marvin Luz on LinkedIn

Guest: Lauren Howard, CEO, Clinical Operations Group | CEO, LBee Health | Founder, ElleTwo
Host: Daniel Williams, Senior Editor, MGMA

Summary:
In this episode, Lauren Howard shares how her personal experience with burnout inspired the creation of virtual mental health resources. She discusses why toxic work cultures persist, how remote work reshaped expectations, and what healthcare leaders can do to better support their teams.

Key Highlights:
00:00 Introduction and Guest Welcome
01:16 Lauren Howard's Journey and Inspiration
03:14 The Birth of LB Health and EllTwo
05:03 Mental Health Services Expansion
07:08 Pandemic's Impact on Burnout and Isolation
09:26 Workplace Dynamics and Employee Well-being
13:48 Reflections on Work-Life Balance
18:06 Conclusion and Resources

🔗 Resources and Links:

• LBee Health – Mental health support groups
• ElleTwo – Challenging traditional professionalism

Additional Resources:

• MGMA Events
• MGMA Consulting
• MGMA DataDive
• MGMA Stat
• MGMA Podcasts
• Connect with Lauren Howard on LinkedIn

In this episode of the MGMA Weekend Review, hosts Daniel Williams and Colleen Luckett discuss the latest healthcare industry news, including the impact of private equity on medical trainees, strategies to keep physicians offline during vacations, challenges in physician compensation, and the potential impact of new tariffs on medical practices. They emphasize the importance of proactive policy changes and operational adjustments to navigate these evolving challenges.

00:00 Introduction and Welcome
00:55 Private Equity's Impact on Medical Trainees (Health Affairs)
03:49 Physicians and EHR During Vacation (Health Leaders Media)
06:59 Navigating Physician Compensation (MGMA Stat)
09:33 Trump Tariffs and Healthcare (Medical Economics)
12:40 Conclusion and Farewell

Additional Resources:

• MGMA Events
• MGMA Consulting
• MGMA DataDive
• MGMA Stat
• MGMA Podcasts

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams welcomes back Claude Royster, VP and GM of Health and Wellness at CareCredit and Synchrony. Claude shares insights on how rising healthcare costs are impacting patient decision-making and practice operations. He highlights why evaluating in-house financing solutions and exploring third-party partnerships can be critical for improving access to care and easing administrative burdens.

Claude also discusses:

• Why one in two patients delay care due to cost
• What providers are saying about financial barriers in care delivery
• The benefits of integrating third-party financing into EHR and billing platforms
• How CareCredit’s solutions can help improve patient access, reduce provider risk, and streamline operations

Key Discussion Points:

• [02:30] Claude’s role at Synchrony and CareCredit
• [04:30] How economic trends and inflation are shaping patient behavior
• [06:15] Survey data on care delays due to cost
• [08:00] In-house financing: Opportunities and challenges
• [11:00] Integrating third-party financing options
• [14:15] How CareCredit integrates with leading ISV platforms
• [17:00] Tools and training available to help providers have transparent financial conversations
• [20:00] Claude’s message to healthcare leaders navigating rising costs

Resources:

• CareCredit Provider Education Resources
• MGMA Sponsored Whitepaper - The Role of Third-Party Financing in the Health Payment Landscape
• MGMA Member Community Discussions
• CareCredit Research - How Cost Impacts the Patient and Provider Journey
• Connect with Claude Royster on LinkedIn
• MGMA DataDive — Benchmark data to guide smarter decision-making

Podcast Disclosure: This content is subject to change without notice and offered for informational use only. You are urged to consult with your individual business, financial, legal, tax and/or other advisors with respect to any information presented. Synchrony and any of its affiliates, including CareCredit, (collectively, “Synchrony”) makes no representations or warranties regarding this content and accept no liability for any loss or harm arising from the use of the information provided. Your receipt of this material constitutes your acceptance of these terms and conditions.

Episode Overview:
In this episode, MGMA consultant Adrienne Lloyd sits down with Jill Arena, a nationally recognized expert in medical practice operations, to discuss the growing need for financial fluency among physicians. Jill shares insights from her work with the Physician Leadership Project and offers practical strategies for improving financial transparency, navigating payer mix, and creating a safe learning environment for clinical leaders.

Key Topics Covered:

• 02:19 – Jill explains the financial literacy gap for physicians and how the Physician Leadership Project helps close it.
  05:44 – Medical training’s “knowledge shame” culture and why physicians struggle to ask financial questions.
  07:23 – Embezzlement is widespread: 83% of practices are affected. Jill discusses the urgent need for transparency and oversight.
  10:09 – Reframing capital requests: Jill shares how she guides physicians through financial trade-offs instead of just saying “no.”
  14:20 – “All patients are created equal, but all payers are not”: A clear framework for understanding RVUs, payer mix, and financial viability.
  20:43 – Creating safe spaces for financial education: brown bags, pre-meeting Q&A, and planting “starter questions.”
  26:49 – Using benchmarking data to drive productivity and encourage top-of-license work for both physicians and staff.
  28:03 – Harnessing physician competitiveness with transparent performance data and peer-led learning.

Resources:

• Adrienne Palmer Lloyd
• Connect with Adrienne on LinkedIn

To see other episodes of the Women in Healthcare Podcast, watch the video versions on YouTube, or apply to be on an upcoming episode, please visit:

• Women in Healthcare Podcast
• Adrienne’s Services & More 
• Connect with Jill on LinkedIn 

Additional MGMA Resources

• MGMA Events
• MGMA Consulting
• MGMA DataDive
• MGMA Stat
• MGMA Podcasts
• Physician Business Training