Brainfluence

Micah Solomon: The Art of Exceptional Customer Experience


Listen Later

In this episode of Brainfluence, we welcome guest Micah Solomon, a renowned customer service expert, to explore the nuances of "Iconic Customer Service." Micah delves into the delicate balance between providing personalized service without crossing into intrusiveness, introducing his "gold touch" method as a way to enrich customer interactions. Throughout the conversation, they tackle various challenges companies face, such as the ones Princess Cruise Lines encounters in delivering personalized service. Importantly, Micah emphasizes the significant impact of language on brand identity and the intricate relationship between customer service agents, AI, and customers. Micah describes the importance of employee happiness in creating a positive customer experience, advocating for fair compensation and thorough empathy training. Furthermore, Solomon discusses the adoption of technology to create anticipatory and seamless customer experiences, insisting on keeping it unobtrusive to maintain human-centric service. Micah Solomon's new book is, "Can Your Customer Service Do This?," which delves deeper into his principles of creating customer service that's not only responsive but also anticipatory, ensuring that loyalty lasts forever.

Show notes, resources, audio, text: https://www.rogerdooley.com/micah-solomon-customer-experience/

Book: https://amzn.to/3QdhFo1

 

...more
View all episodesView all episodes
Download on the App Store

BrainfluenceBy Roger Dooley

  • 4.6
  • 4.6
  • 4.6
  • 4.6
  • 4.6

4.6

75 ratings


More shows like Brainfluence

View all
All In The Mind by ABC listen

All In The Mind

757 Listeners

Freakonomics Radio by Freakonomics Radio + Stitcher

Freakonomics Radio

32,299 Listeners

The Knowledge Project with Shane Parrish by Shane Parrish

The Knowledge Project with Shane Parrish

2,648 Listeners

Finding Mastery with Dr. Michael Gervais by Dr. Michael Gervais

Finding Mastery with Dr. Michael Gervais

1,669 Listeners

Acquired by Ben Gilbert and David Rosenthal

Acquired

4,080 Listeners

The Game with Alex Hormozi by Alex Hormozi

The Game with Alex Hormozi

4,389 Listeners

The Diary Of A CEO with Steven Bartlett by DOAC

The Diary Of A CEO with Steven Bartlett

7,165 Listeners

The Peter Attia Drive by Peter Attia, MD

The Peter Attia Drive

7,967 Listeners

Think Fast Talk Smart: Communication Techniques by Matt Abrahams, Think Fast Talk Smart

Think Fast Talk Smart: Communication Techniques

799 Listeners

The Jefferson Fisher Podcast by Civility Media

The Jefferson Fisher Podcast

8,054 Listeners