In this episode, hosts Kathe Kline and Joanna Wyckoff have a lively conversation about various topics in the insurance industry. They discuss the challenges of dealing with spam emails and social media sales pitches, the importance of personalizing sales approaches, and the risks of relying too heavily on carriers for client communication. Kathe also shares her experience with setting up a directory and the benefits of having high-quality leads. Joanna talks about the pitfalls of building a downline and the need for balance between agent and consumer-focused materials. Additionally, they touch on the advantages of using virtual assistants and the power of automation in streamlining business processes. If you're interested in learning more about these topics or want them to dive deeper into a specific subject, stay tuned to this episode of Insurance Business Babes!